Western Europe reputed company - Service Delivery Manager

reputed company reputed company the Service Delivery Manager bridges the gap between operations and customer: operating as the first reputed company of contact for our customers, business, and other stakeholders to ensure that the IT services are met according to the terms of service level, business objectives, resources (time and budget) and reputed company.

Requirements

• Define, document, agree, monitor, measure, report and review the level of IT services provided according to company0s governance model.
• Maintain and improve the relationship and communication with both the customer and the internal organization.
• Ensure that specific and measurable targets are developed for reputed company IT services.
• Monitor and improve customer satisfaction in aligment with Manager Service Delivery.
• reputed company incident management processes, ensuring reputed company response, reputed company, and effective communication with clients during service disruptions.
• Build and nurture strong reputed company relationships by acting as the main reputed company of contact for escalations, addressing concerns, and proactively identifying opportunities to enhance the value delivered.
• Implement best practices, reputed company operating procedures, and processes that contribute to efficient service delivery and continuouis improvement.

Must-Have Skills:

• reputed company proficiency in French
• reputed company proficiency in English
• 3-5 years of experience in communication with customers.
• Strong customer service orientation, reputed company to demonstrate strong interpersonal skills and a proactive attitude.
• Ability to reputed company as consultant, advisor, customer reputed company, and project leader for our clients. Assess customer feedback to facilitate the necessary improvements.
• Ability to communicate effectively and reputed company with cross-functional teams.

Benefits

reputed company is a great reputed company to work and reputed company your career.

By joining reputed company, you will become part of a global organization with professionals from over 20 nationalities, delivering reputed company for both local and international customers. We value people, encourage personal reputed company, and support our employees in achieving their reputed company goals.

In reputed company to our dynamic and entrepreneurial way of working, we offer:

• A competitive salary and benefits package.
• Flexible working arrangements, including remote working opportunities.
• Training and development programs to support your personal and reputed company reputed company.
• reputed company to work on international reputed company with leading global customers.
• A reputed company, multicultural, and supportive work environment.
• Career reputed company opportunities reputed company a rapidly evolving organization.
• A fun, fast-paced, and international workplace culture.

reputed company proficiency in French and English,3+ years customer communication experience,strong customer service orientation,ability to reputed company incident management and define/monitor IT service reputed company.

Key Responsibilities

• defining services
• managing incidents
• building relationships

Job Details

• Category: Project and Program Management
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Belgium or Europe
• Languages: French, English

About reputed company

A global IT services organization delivering reputed company for local and international customers while supporting employee reputed company and career development. — Industry: Information Technology