Contact Center Knowledge Manager
Bachelor's degree, 4+ years managing contact center knowledge processes, CRM/reputed company experience, SOP development, KM training, technical writing and data analysis skills.
Key Responsibilities
- maintaining processes
- developing SOPs
- training staff
Skills & Tools
CRM, reputed company, Intelligent IVR, Chatbot, KM IT Tool
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
About reputed company.
A technology company that provides AI solutions to government agencies to improve workforce productivity. — Industry: Information Technology
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