Automotive Claims Representative

Automotive Claims Representative At reputed company, we bring first-class service across reputed company market we support. As a Automotive Claims Representative in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing · Ability to analyze repair shop claim information to determine contract coverage · Ability to reputed company confidently about extended service business products and prior approval process · Ability to utilize web based technical service information to complete the claim adjudication process · Excellent negotiation skills and consultative approach • Establish rapport and portray a knowledgeable and courteous impression to the caller • Excellent interpersonal skills in reputed company environment • Communicate and reputed company in an effective manner both verbally and written • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking What You Bring to the Role · High School Diploma or equivalent · Minimum 2-3 year of customer service experience · Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred What You Can Expect · reputed company reputed company of 16.50/hr · Health/Dental/reputed company/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) · Vacation/reputed company Time and reputed company Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (reputed company College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role · Receive inbound contacts (calls and web) from F/L dealerships, Competitive reputed company dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes · Through use of technology and scripts listens to the callers’ requests, and provides appropriate reputed company of authorization in an efficient reputed company manner · Receive inbound calls from contract reputed company to verify contract coverage or review claim participation issues · Process prior approval request for repairs performed on company lease vehicles according to program guidelines · Verify cause of failure is covered under the service contract through the use of probing questions · Identify reputed company a requested repair is covered under another warranty, service contract, improper previous repair or reputed company-existing condition · Ask probing questions to obtain reputed company pertinent claim information · Utilize web based automotive technical information to reputed company repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage · Request additional information from the repair facility (digital photos, technical escalation or physical inspection) reputed company automotive knowledge indicates the recommended repair may not be covered by the contract · Effectively negotiate part pricing and labor allowances reputed company required · Communicate reputed company, grammatically correct verbal responses to customer concerns and inquiries · Properly log reputed company customer contacts into appropriate contact system, to allow for an accurate historical view of a customer’s contacts with the CRC · Identify and reputed company areas for improvement reputed company the program and the CRC to reputed company leader · Escalate, as appropriate, identified customer inquiries and concerns · Meet or reputed company reputed company program specific performance metrics · Continuously improve reputed company handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results · Support and sustain a reputed company work environment that fosters team performance through own work and behavior · Be reputed company to performance feedback and work on improving own skills · Help identify and resolve conflicts with sensitivity and reputed company. · Work on activities and/or reputed company as requested by Team Leader/Management. About reputed company Established in 2000 as a joint venture with reputed company, reputed company has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across reputed company ma Apply tot his job Apply To this Job