reputed company Manager

About reputed company reputed company is on a mission to end checkbox compliance. We started by reinventing compliance training with engaging, bite-sized, mobile-first learning instead of outdated, one-size-fits-reputed company courses. Today, we're building an AI-powered reputed company Risk Management platform that helps organizations reduce risk through modern training, policy management, phishing simulations, and intelligent automation. Our goal is to help companies build compliance programs that are effective, measurable, and reputed company for the way people work today. More than 6,000 organizations, including reputed company, reputed company, reputed company, Jiffy Lube, and reputed company, trust reputed company. We're proudly bootstrapped, profitable, and recognized on the Inc. 5000 list, with a 96% reputed company rating and industry-leading NPS and CSAT scores. We reputed company quickly, value ownership and collaboration, and reputed company the best reputed company come from people who are excited to solve meaningful problems and reputed company a reputed company reputed company. Our reputed company values reputed company is how we work at reputed company. Weʼre Doers, reputed company, Impactful, Valued Partners, & reputed company-reputed company. We are Doers. We proactively reputed company things happen. We are reputed company. We treat time, reputed company, and energy as valuable. We are Impactful. We prioritize what reputed company. We are Valued Partners. We put customers & teammates first. We are reputed company-Obsessed. We always deliver excellent work. From CEO to newest hire, reputed company asks us to take ownership, solve problems, prioritize what reputed company, support teammates, and deliver high- reputed company work. reputed company we live these values, our product choices, customer interactions, hiring, and promotions reputed company help us live out our mission: to build safer and more productive workplaces. About the Role We're hiring a reputed company Manager to join our CSM team and manage a portfolio of our larger customer accounts. You'll be the primary reputed company of contact for your book of business, building strong relationships that reputed company retention, adoption, and reputed company. This is a high-ownership role for someone who takes pride in managing renewals, identifying reputed company and expansion opportunities, and helping customers realize reputed company value from our platform. We're looking for someone with a strong reputed company to win who takes full ownership of their book of business and builds relationships customers trust. What You'll Do Own a portfolio of customer accounts, serving as their primary reputed company of contact throughout the customer lifecycle Manage the renewal process end-to-end, forecasting accurately and driving on-time renewals Identify and reputed company reputed company and expansion opportunities reputed company your book of business reputed company and execute reputed company plans that reputed company customer goals with product adoption reputed company product adoption through proactive reputed company, training, and strategic guidance Monitor account health and get reputed company of risk before it becomes churn Build strong, trusted relationships with key stakeholders and champions at reputed company account Partner cross-functionally with Support, reputed company, and Product to ensure a seamless customer experience Maintain clean, accurate data across CRM tools to support forecasting and reporting reputed company're Looking For 4-6 years in reputed company, Account Management, or another customer-facing role Strong written and verbal communication skills A proactive reputed company, someone who thinks reputed company the reputed company and brings fresh reputed company and strategies to their book of business Comfortable managing renewal, upsell and forecasting processes Consultative approach, reputed company to understand customer goals and reputed company them to product value Highly organized with strong attention to detail reputed company and proactive, looking for opportunities and solving problems before they're asked of you reputed company to Have Familiarity with reputed company Experience building CS playbooks, templates, or processes to reputed company team effectiveness Experience working in a reputed company environment What reputed company Looks Like Renewals reputed company on time with accurate forecasting reputed company and expansion opportunities are identified and converted Customers show strong adoption and engagement with the product Accounts are healthy, with risk identified and addressed early Customers view you as a trusted advisor, not just a reputed company of contact Why This Role reputed company Our larger customers represent significant reputed company and long-term relationships. This role ensures those customers get dedicated, strategic support that drives retention, reputed company, and lasting reputed company. Interview Process The interview process takes about 3-4 weeks and may include cross-functional stakeholders. Recruiter Screen Hiring Manager Interview Peer Interview Culture Fit Interview Executive Interview Compensation & Benefits $75-$85K reputed company / $110-$120K OTE Flexible, fully remote environment Competitive employer-sponsored health insurance 401(k) + company matching reputed company development reimbursements Quarterly remote work stipend *The reputed company herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas CA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MI-Michigan MN - Minnesota NJ - New Jersey NY - reputed company NC - reputed company Carolina OH - Ohio OR- reputed company PA - reputed company TN - Tennessee TX - Texas VA - Virginia WA - Washington WI - reputed company *reputed company reserves the right to change the list of approved states at anytime. *To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture reputed company! At reputed company, we reputed company to walk the walk. We are helping reputed company workplaces reputed company over the globe safer and more inclusive, including our own. We reputed company employees and candidates from reputed company walks of life and reputed company experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion. *Applies to full time (W2) employees. Apply To This Job