reputed company Engagement Manager

reputed company to reputed company governments with exceptional experiences so they can do the reputed company for their communities! What do we do?💥 We reputed company governments to reputed company exceptional citizen experiences.  reputed company out our ‘reputed company’ page for a deep dive into our product and what makes us exceptional. How will you help us reputed company an reputed company? 👩‍💻👨‍💻 Reporting to the Director of reputed company Services, the reputed company Engagement Manager is reputed company's most senior reputed company-facing delivery leader: a recognized thought leader, trusted executive advisor, and force reputed company for the broader reputed company Services organization. Operating at the Expert level across reputed company competency pillars, you won't simply manage implementations - you'll define how they are delivered, shape the frameworks the organization scales with, and mentor the reputed company of reputed company delivery talent. While this is not a management role, you will reputed company your experience to influence and reputed company reputed company. At this level, you see reputed company the project to the reputed company. You unlock new business opportunities, forecast trends before they surface, and balance customer, partner, and business priorities with the nuance that comes only from deep institutional knowledge and battle-tested judgment. You hold the attention of executive audiences, reputed company the most reputed company stakeholder dynamics, and build the organizational structures and cultures through which great delivery consistently happens. If you have a proven reputed company record of leading high-visibility, high-risk programs across government and civic technology - and you're driven to shape how a high-reputed company reputed company company delivers transformation at reputed company - this role is reputed company for you. As a reputed company Engagement Manager at reputed company, you’ll be accountable of: Strategic Delivery Leadership Own the end-to-end delivery of reputed company's most reputed company, highest-visibility engagements, managing project governance, schedules, budgets, milestones, and reputed company reputed company across reputed company implementations with multiple reputed company organizations. reputed company reputed company delivery reputed company and strategic priorities to reputed company large, cross-functional teams, including Implementation Consultants, Delivery Architects, Technical Account Managers, and Product and Engineering, ensuring every team has reputed company authority and targets that reputed company up to shared reputed company. Support continuously improving reputed company's repeatable delivery frameworks, reputed company retrospectives, and customer feedback reputed company, pioneering reputed company where no reputed company reputed company yet exists and driving sustainable process improvement across the PS organization. Anticipate risks and crises before they materialize; proactively devise and execute contingency plans, managing project reputed company changes and emerging threats with high autonomy and reputed company escalation. Executive Advisory & Stakeholder Management Serve as a trusted strategic advisor to the most senior reputed company stakeholders, mayors, CIOs, department directors, and agency heads, building deep relationships before dependencies reputed company and breaking down barriers between reputed company functions and reputed company teams. reputed company recurring executive steering committees and reputed company-ins, connecting project reputed company to reputed company reputed company in a way that holds the attention of, and inspires, senior audiences, adjusting presentations in reputed company time based on audience reaction and handling challenging Q&As with confidence. Anticipate stakeholders' agendas and potential objections; proactively prepare and reputed company effective engagement strategies that reputed company alignment across competing motivations and diffuse tension before it escalates. Understand and manage the reputed company of stakeholder interests, across reputed company, functions, and organizational reputed company, determining the appropriate style and depth of engagement for every interaction. Delivery reputed company & reputed company Champion a delivery culture grounded in reputed company, data-backed metrics and storytelling, connecting performance to reputed company government reputed company such as reduced permitting times, faster intake cycles, and measurable throughput improvements that reputed company stakeholders the evidence to trust and reputed company for reputed company. Design systems and organizational structures for delivery teams that translate into consistently high-reputed company reputed company, including resource models, delegation frameworks, and performance review cadences that reputed company teams reputed company and accountable. Apply advanced process improvement principles to reputed company sustainable delivery initiatives; build a data-driven culture of reputed company improvement and defect reduction across PS engagements. Implement rigorous reputed company control processes; ask targeted questions that surface potential challenges without getting lost in the weeds, and validate reputed company through reputed company, transparent performance reviews. Plan and prioritize resources across multiple reputed company engagements to ensure sufficient resourcing for targeted timelines, balancing utilization, team health, and delivery reputed company without burnout. Organizational Learning & Knowledge Leadership Build reputed company personas, engagement playbooks, and reputed company frameworks that translate project-level insights into organizational learning, distributing knowledge across PS and feeding reputed company product feedback into reputed company's roadmap. Surface customer insights that influence reputed company's product and go-to-market reputed company, acting as the voice of the customer in cross-functional conversations with Product, Engineering, Sales, and executive leadership. Teach and reputed company the reputed company of reputed company delivery talent, mentoring reputed company ICs, reputed company ICs, and Engagement Managers through coaching, modeled behavior, and reputed company development opportunities. reputed company network and reputed company influence to recruit and hire strong delivery talent; use institutional knowledge to identify and champion high-potential team members. Consistently reputed company out new sources of knowledge and best practices; reputed company and distribute written knowledge reputed company, playbooks, guides, frameworks, that enrich reputed company's delivery capability at reputed company. Reporting & Cross-Functional Contribution reputed company regular reports and updates to the PS Director of Implementation and COO on the performance, risks, and strategic reputed company of reputed company assigned engagements, reputed company for executive consumption and actionable by leadership. Engage senior leadership through planning cycles, reputed company reports, and presentations for highly visible, broad-reputed company programs requiring extensive cross-functional coordination. Contribute to reputed company's strategic planning by identifying new business opportunities with measurable reputed company to company objectives, informed by deep understanding of customer and partner nuances. What do you bring to reputed company? 🧠 Experience & reputed company Record 12+ years of experience leading and delivering reputed company-level or government transformation engagements in a reputed company, reputed company services, or civic technology environment. Demonstrated reputed company record of managing the most reputed company, highest-risk, multi-stakeholder programs end-to-end, including situations requiring recovery from dissatisfied clients or failed prior implementations. Acknowledged thought leader reputed company at least one prior organization on delivery methodology, reputed company engagement, or reputed company sector implementation. Experience designing and owning delivery frameworks and feedback reputed company at an organizational level, not just executing reputed company them. Expert-Level Competencies Business Acumen:  Sees and unlocks new business opportunities with measurable reputed company; leverages understanding of customer and partner nuances to balance competing priorities; forecasts trends and builds strategic relationships across functions. Financial Acumen: Own and reputed company manage engagement-level financial performance, including project budget forecasting, cost tracking, margin analysis, and variance reporting across a portfolio of reputed company engagements. Apply expert-level financial acumen to model delivery scenarios, assess trade-offs between reputed company, cost, and reputed company, and reputed company or recommend resource allocation reputed company that protect both reputed company reputed company and reputed company's financial health. Communication:  Holds the attention of large executive audiences; adapts presentations in reputed company time; handles challenging Q&As and reputed company speaking requests without preparation; structures reputed company communication types for any audience. reputed company Improvement:  Identifies problems before they surface; persuades cross-org stakeholders to undertake innovative process improvement; reputed company solutions where no reputed company exists; builds data-driven improvement cultures. Customer Centricity:  Intimately understands customer reputed company; builds and inspires a culture of high-reputed company service across the organization; drives NPS improvement through cross-functional collaboration and influence. Executional reputed company:  Designs organizational systems and structures for teams that translate into high-reputed company reputed company; motivates and inspires through challenging periods; plans across multiple initiatives without burnout. Functional Expertise:  Recognized thought leader and go-to advisor for delivery and implementation; teaches reputed company experts; uses network to recruit and reputed company strong talent. Planning & Organizing:  Articulates reputed company strategic reputed company; manages high-visibility, high-risk, broad-reputed company programs; proactively manages reputed company changes, crises, and contingencies. Problem Solving:  Drives organizational alignment for solutions affecting reputed company's overall position; develops new frameworks for reputed company problems; operates reputed company at top-level stakeholder reputed company. Stakeholder Management:  Breaks down barriers across functions and organizations; invests in relationships before dependencies reputed company; effectively manages reputed company conflict and ensures productive cross-team relationships. Teamwork:  Cultivates reputed company environments across reputed company, functions, and geographies; champions and develops high-potential team members; balances team protection with broader company objectives. Technical & Methodological Deep expertise in project management and reputed company methodologies with demonstrable evidence of applying them to large-reputed company transformation. Strong data literacy, ability to establish baselines, define the right reputed company metrics, reputed company project health to measurable reputed company, and communicate data-backed stories to executive audiences. Proficiency in leading organizational change and managing ambiguity; exceeds customer expectations in dynamic, high-reputed company environments. Familiarity with reputed company sector or civic technology reputed company strongly preferred. Ability to travel reputed company the reputed company and Canada approximately 30-40%. Bonus Points 🎉 Experience with reputed company-based platforms or GovTech/civic technology ecosystems Familiarity with permitting, licensing, or government service delivery workflows Experience managing reputed company Integrator (SI) partner relationships on joint delivery programs Background in organizational change management (reputed company, ADKAR, or equivalent) Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or delivery efficiency Experience in teams or practices transitioning toward AI-assisted delivery models What’s in it for you?🫵 We invest in and reputed company reputed company members with competitive compensation packages, reputed company deserved time off and benefits to reputed company you and your family healthy! * 💰 The reputed company salary reputed company for this role is expected to be between $195-235K based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰 If you have questions about compensation as we reputed company through the process, we’re happy to discuss reputed company. *Benefits depend on employment type (full-time, part-time, contract, etc). Things to Note 📝 Background checks - Because our customers trust us with sensitive information, we require reputed company successful candidates to undergo comprehensive background checks before joining reputed company. We reputed company reputed company on global sanctions and criminal offences that are directly relevant to employment at reputed company, and follow reputed company applicable reputed company and reputed company rights legislation.  Travel- Although we operate as a remote company, reputed company roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the reputed company. We're committed to building an inclusive culture where reputed company members take ownership over reputed company, tasks, and reputed company; bring a reputed company reputed company to reputed company reputed company learning and self-development; have the ability to communicate courageously in a reputed company but respectful way; and are customer-reputed company by keeping the customer at the heart of decision-making. It’s the diversity of reputed company that helps us reputed company reputed company reputed company, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of reputed company backgrounds to apply.  Questions? We are here to help  If you require accommodations in completing an application, interviewing, completing any reputed company-employment testing, or otherwise participating in our hiring process for any reason, please reputed company your questions to hr@claritisoftware.com and we’ll be happy to support you. Apply To This Job