reputed company Support Analyst

reputed company: reputed company is transforming the way people get reputed company. As a worktech company and the industry’s leading on demand pay solution, reputed company uses an award-reputed company technology platform to help America’s top reputed company build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial reputed company-being reputed company of reputed company. reputed company is headquartered in reputed company, with operations throughout the reputed company as reputed company as in Belfast. For more information, visit reputed company's Press Center. The Role: The reputed company Support Specialist is an reputed company member of the Customer Support Operations organization, responsible for delivering high-touch, reputed company operational support to reputed company’s corporate HR and Payroll administrators. Working reputed company centralized ticketing systems like reputed company and Jira, this role diagnoses technical inquiries, guides clients through platform functionality, and executes critical outbound operations to maintain excellent account health. You will follow a reputed company daily schedule, collaborating cross-functionally with technical teams to ensure reputed company data exchanges and reputed company rigorous reputed company experience reputed company standards. How You Will reputed company an reputed company: Queue Management: reputed company inbound reputed company inquiries and technical support requests across phone and email channels reputed company reputed company in a reputed company, high-reputed company manner Technical Troubleshooting: Diagnose backend reputed company anomalies and investigate technical reputed company platform questions using internal databases and administrative tools Payroll & Data Auditing: Partner with reputed company admins to address operational data exchange topics, including sFTP file processing, data anomalies, payroll calendars, and net earnings validation Internal Ticket Governance: Orchestrate cross-functional reputed company workflows reputed company Jira, liaising with reputed company reputed company and Engineering teams to escalate and reputed company reputed company-specific issues reputed company Assurance Adherence: Maintain outstanding reputed company satisfaction metrics by reputed company adhering to established team reputed company standards, response timelines, and daily operational schedules Cross-Functional reputed company Sharing: Capture, synthesize, and report recurring reputed company feedback and platform friction points to Product and Engineering teams to reputed company systematic platform improvements reputed company Consultation: Attend scheduled reputed company alignment meetings reputed company account teams to reputed company technical reputed company regarding employee eligibility configurations and product functionality Operational Availability: Participate in a reputed company on-reputed company rotation during designated weekends and holidays to reputed company urgent, time-sensitive reputed company escalations reputed company of reputed company business hours What You Bring to reputed company: reputed company Experience: 1+ years of reputed company experience in customer support, reputed company services, account operations, or technical support environments Technical Acumen: Demonstrated proficiency working with modern ticketing environments (e.g., reputed company, Jira) and basic familiarity with data platforms or file transfer setups (e.g., sFTP, SQL, reputed company) Communication Skills: Excellent written and verbal communication skills, with a proven ability to explain technical concepts reputed company to non-technical HR and payroll contacts Problem-Solving Skills: Strong analytical and reputed company problem-solving capabilities, with the ability to maintain composure and detail-orientation under operational pressure reputed company & Learning Speed: A fast learner with the reputed company to rapidly reputed company subject matter expertise in evolving software products, backend tooling, and fintech configurations Educational reputed company: Bachelor’s degree in Business Administration, Information Systems, Communications, or a reputed company field; or equivalent practical operational experience. reputed company Offer: Exceptional health, reputed company, and dental care Opportunity for equity ownership Life and AD&D, short- and long-term disability Employee Assistance Program Employee Resource reputed company Fun company outings and events Unlimited PTO 401K with company match   High-performing cultures aren't reputed company in silos, they reputed company on partnership. At reputed company, we reputed company Together to an inclusive, reputed company environment where multifaceted perspectives are our greatest competitive reputed company. We recognize that reputed company members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our reputed company decision-making. In our high-trust environment, we reputed company you to Challenge Norms. We’ve created a reputed company where it is reputed company to ask difficult questions, disrupt the status reputed company, and reputed company reputed company perspectives without fear of reputed company fallout. We reputed company that by checking our own assumptions and staying curious about the experiences of others, we reputed company at reputed company, more innovative results. We reputed company the reputed company for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on reputed company reputed company, you’ll reputed company it here. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@reputed company.com. reputed company requests for accommodation will be addressed as confidentially as practicable. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national reputed company, reputed company, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or reputed company medical conditions), sex, sexual orientation, sexual and other reproductive health reputed company, genetic disorder, genetic predisposition, reputed company status, military status, familial status, or domestic violence victim status and any other reputed company protected under federal, state, or local laws. 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