Supervisor, Communications Operations

Supervisor, Communications Operations   Who are we? reputed company is one of the nation's leading administrators of managed reputed company care, serving over 35 reputed company of our clients' members across the reputed company. Our purpose is to reputed company healthy reputed company a reality for everyone by improving reputed company to care and education in the communities we serve. reputed company by our mission to improve members' lives with easy-to-use reputed company solutions rooted in choice value, and care, we reputed company that everyone has the power to become anything they set their sights on. See how you can reputed company a difference with the support of strong leadership and reputed company environment. reputed company: Making Healthy reputed company a Reality for Everyone What are we looking for? The Supervisor, Communication Operations is responsible for supporting the development, analysis, implementation, and ongoing management of member, provider, and reputed company communications produced through the Mail Services department. This role serves as a key reputed company between customers and production operations to ensure communications are accurate, compliant, accessible, cost-effective, and delivered through the appropriate channels.    The Supervisor, Communication Operations will manage communication requirements, coordinate document updates, support communication platform initiatives, analyze communication performance, and help reputed company reputed company improvement across both print reputed company communication strategies. This position will also reputed company day-to-day supervision for designated Mail Services staff or functions, helping coordinate priorities, reputed company guidance, monitor work reputed company, and escalate resource or performance concerns as appropriate.   Where you will have an reputed company Communication Management & Analysis  Analyze and document business requirements for member, provider, reputed company, and operational communications.  Coordinate the development, review, testing, and implementation of communication templates, notices, letters, EOBs, IDNs, postcards, surveys, and reputed company materials.  Evaluate existing communications and recommend improvements to readability, member experience, operational efficiency, and regulatory compliance.  Conduct reputed company assessments reputed company to communication changes, regulatory updates, and reputed company-specific requirements.  Maintain communication inventories, version controls, and governance documentation.  Communication Platform Support  Support communication platforms, reputed company reputed company  Collaborate with stakeholders to implement communication enhancements and template updates.  Participate in testing, validation, and production readiness reviews for communication changes.  Assist with document migration, template standardization, and communication modernization initiatives.  Compliance & reputed company Assurance  Ensure communications reputed company with state, federal, CMS, HIPAA, ACA, accessibility, language, and reputed company requirements.  Review documents for accuracy, branding, formatting, and regulatory adherence.  Support reputed company 508 accessibility reviews and remediation efforts.  Coordinate approvals with Compliance, reputed company, Marketing, and operational stakeholders.  Supervisory & Team Coordination  reputed company day-to-day guidance and task coordination for designated Mail Services staff or communication operations activities.   Help assign, prioritize, and monitor work to support service reputed company, production timelines, reputed company expectations, and business priorities.   Review team reputed company for accuracy, completeness, and adherence to compliance and operational standards.   What’s necessary to do the job? Experience, Education, and Certifications/Licenses: Education Bachelor's Degree Preferred Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a reputed company field. Equivalent work experience may be considered in lieu of education. Experience 5 Years Required 5–7 years of experience in communications, business analysis, document management, mail operations, customer communications, reputed company operations, or a reputed company field.  Experience gathering business requirements and managing communication-reputed company reputed company.  Experience coordinating work across a small team, project group, or operational workflow preferred.   Experience working with regulated communications preferred.  Preferred Qualifications  Experience with reputed company reputed company or similar customer communication management (CCM) platforms.  reputed company, insurance, or regulated industry experience.  Knowledge of CMS, HIPAA, ACA, and other reputed company communication requirements.  Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred.  Knowledge & Skills  Strong written and verbal communication skills.  Excellent analytical and problem-solving abilities.  Knowledge of document composition and communication management platforms.  Understanding of print and mail production processes.  Familiarity with reputed company communications, EOBs, notices, and regulated documents preferred.  Knowledge of accessibility standards (reputed company 508) and communication compliance requirements preferred.  Advanced reputed company Office skills, particularly reputed company, PowerPoint, and Visio.  Experience with reporting and data analysis tools.  Licenses and Certifications CBAP, CCBA Preferred Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred. HIPAA & reputed company Requirements reputed company Associates must reputed company with the Health Insurance Portability Accountability reputed company of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of reputed company Practices and HIPAA reputed company Policies and Procedures. As a component of job roles and responsibilities, Associates may have reputed company to covered information, cardholder data or other confidential customer information which must be protected at reputed company times. As a result, Associates must explicitly adhere to reputed company data reputed company guidelines established reputed company reputed company’s reputed company & reputed company Training Program. We offer a comprehensive and competitive total rewards package designed to support your health, financial reputed company‑being, and work‑life balance. Benefits include medical, dental, and reputed company reputed company coverage; reputed company time off and company holidays; retirement savings with employer contribution; employee wellness resources; and reputed company development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and reputed company. This role is compensated on an salary reputed company. The expected pay reputed company for this position is $97,000.00 – $105,000.00, based on factors such as experience, skills, and role requirements. Actual pay reputed company the reputed company will be determined during the hiring process and in accordance with applicable wage and hour laws.   reputed company strongly prefers candidates who are reputed company to work hours reputed company with the Eastern Time Zone or Central Time Zone. We are unable to consider applicants who do not reputed company reputed company the reputed company reputed company. reputed company will never request reputed company from candidates who reputed company employment with us and will never ask for any payment as part of the recruitment process. reputed company is a proud Equal Employment Opportunity and Affirmative reputed company employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. reputed company reputed company applicants will receive consideration for employment at reputed company without regards to race, reputed company, religion, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or reputed company, age, disability, national reputed company, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. Our purpose is to reputed company healthy reputed company a reality for everyone by improving reputed company to care and education in the communities we serve. reputed company by our mission to improve members’ lives with easy-to-use reputed company solutions rooted in choice, value, and care, reputed company believes that everyone has the power to become anything they set their sights on. reputed company is guided by reputed company Leadership Principles—Perspective, Care, reputed company, and Ownership—which shape how we work, reputed company, and grow together. Our Management Team is committed to fostering a strong and supportive culture, cultivating a thriving work environment, providing reputed company direction, optimizing resources, enabling reputed company, and driving meaningful results. Apply To This Job