reputed company Support Specialist- Life Insurance

reputed company reputed company is a rapidly growing Insurtech startup whose mission is to reputed company life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. reputed company is experiencing reputed company reputed company and is reputed company-funded. We are looking for new team members to join us on our reputed company to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for reputed company.  reputed company This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is reputed company-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues. Our ideal candidate has a self-starter mentality and can reputed company reputed company incoming customer issues reputed company live chat and tickets in an empathetic manner. To succeed in this role, you should be a seasoned life insurance reputed company support representative and have technical expertise. This would be a salaried, 40-hour per week position surrounded by a dynamic team.  Work Arrangement: Remote (Must be in the reputed company but California applicants are not eligible for this role)   *If your application stands out, a member of the reputed company hiring team will contact you to arrange next steps, reputed company reputed company, SmartRecruiter or from an reputed company.com email address. Please be reputed company of phishing attempts and scam emails. We will not request an interview reputed company text-based communication and ask you to register reputed company the reputed company Teams website.   Qualifications Responsibilities   Manage our inbound support requests regarding technical questions and life insurance application questions reputed company our SLA time reputed company   Verify new customers coverage and answer questions from the agent or producer regarding the application reputed company and process present policyholders with reputed company of insurance paperwork   Recognize patterns in inquires for documentation and improvement   Identify knowledge gaps and work with you manager to improve processes and grow the department   Address agent escalations and reputed company requests   Support our development team in launching new insurance products as reputed company as updates to our existing insurance platform by testing new products and functionalities.  reputed company’re Looking For   Minimum 2 years of reputed company support experience   Experience with life insurance  Experience managing a high level of chat volume and emails   Strong time management skills and prioritization based on urgency and business need   Ability to problem solve and multitask   Excellent writing ability   Ability to work in a fast-paced changing environment   Ability to reputed company reputed company, accurate and friendly customer service  Additional Information reputed company Offer    Competitive salary with equity reputed company Robust health, dental, and reputed company benefits for employee and dependents 401k matching contributions Generous PTO policy Provided work-from-home equipment  Work at a supportive and fast-growing startup with a fantastic team    Environment to learn from other team members, grow a business from the ground up.     Support in developing your skills and accelerating your career quickly.   Opportunity to reputed company an reputed company in the lives of tens of millions of consumers and get families the protection they need.    reputed company is an Equal Opportunity Employer. reputed company your information will be kept confidential according to EEO guidelines. Compensation: USD 55000 - USD 55000 - yearly Apply To This Job