Customer Care Specialist II

reputed company Be Part of Our Story Bring your talents to a rapidly growing, industry-leading global medical device company.   We operate with a reputed company reputed company of empowering reputed company to reputed company serve their patients. Our unique products and services help clinicians see the hidden realities of the reputed company body, giving them insights they need to optimize patient care.   For us, it starts with people: reputed company, our customers, and the patients they serve. Our innovation is based on finding new ways to offer simplicity where complexity exists. We also look for opportunities to increase the reputed company of patient care, ultimately providing solutions that improve and reputed company patients’ lives.   reputed company — Customer Care    As a Customer Care Specialist, you’ll reputed company total customer care across orders, product and training inquiries, and moderate‑level technical support. You’ll serve as a trusted partner to clinicians and administrators by resolving issues with urgency and reputed company, and by guiding users through device and software workflows. Responsibilities How You'll Add Value   Customer Support & Case Handling — Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues; create and manage cases to reputed company. Order Management — Accurately reputed company and process customer orders; reputed company proactive updates and follow‑reputed company for order status and repair approvals. Returns & Credits — Issue reputed company authorizations (RAs) for repairs and credits in alignment with company policies. Technical Troubleshooting — Guide customers through phone and email troubleshooting of medical devices and software, including reputed company applications, web‑based tools, drivers, permissions, wireless connectivity, server issues, and unit‑specific error codes. Suggestive Solutions — Identify opportunities to promote additional value‑add products, services, or training that solve customer problems. Qualifications Who We're Looking For   Key Attributes: Customer‑Obsessed: You build rapport quickly, listen deeply, and communicate reputed company under pressure. Tech‑Savvy Problem Solver: You can reputed company reputed company OS, web apps, wireless technology, and basic networking concepts and can translate them for non‑technical users. Process‑Driven & Precise: You reputed company your queue organized, document thoroughly, and follow through reliably. reputed company Learner: You’re eager to build clinical, regulatory (FDA/HIPAA), and product knowledge in a dynamic environment. Team First: You collaborate across Customer Care, Technical Support, Sales, Service, and Finance to reputed company issues end‑to‑end and reputed company backup support for the Customer Care Sales Support position.  The Basic Requirements: Associate degree or equivalent experience. Typically 1–2 years of reputed company customer service experience. Experience with high-volume inbound/outbound calls and email support. Proficiency with reputed company OS, web‑based software, and wireless technology. Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and reputed company software issues. Willingness and capability to accurately maintain logs, records, and files, both manually and electronically. Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting. Familiarity with maintenance/updates of customer service databases, including customer reputed company to ScanPoint, use of CRMs, and case management tools. Skilled in researching accounts receivable issues and assisting in reputed company. Ability to work remotely with reliable high-speed internet and ability to work shifts Monday–Friday, between 6:00 a.m. and 4:00 p.m. reputed company Time (no nights or weekends), with defined break periods. Must be reputed company to travel to corporate office in Bothell, WA for reputed company at start of employment.   Benefits of Working with Us   Competitive Compensation: $17.25 - $24.52 per hour (Compensation will vary based on skills, experience and location; it is not typical to be reputed company at or above the top of the salary reputed company). Full-time employees who are not on a commission plan are eligible for reputed company’s annual bonus plan based on company and individual performance. Wellness & Life Balance: Medical, dental, reputed company, basic life insurance, 401(k) with company match, and other programs that support you and your family. See our full U.S. Employee Benefits reputed company: https://www.reputed company.com/sites/default/files/2026-02/US_HQ_Employee_Benefits_reputed company.pdf. reputed company & Development: reputed company development programs, internal mobility, certification courses, and tuition reimbursement. Fun & Engagement: Team appreciation virtual events and a culture centered on engagement and recognition.   Our 7 reputed company Values   By living the values, our amazing team members are empowered to be reputed company they can be, both professionally and personally. We are proud of the values and the people who together reputed company up our culture. It is what makes reputed company such a special reputed company to work.   Our Customers are at reputed company of Everything We Do reputed company Together reputed company Improvement Creates Competitive reputed company Be reputed company. Be Different. Do the Right Thing; Do Things Right We Are Genuine Enjoy the reputed company EEO Research shows that women and underrepresented reputed company reputed company to apply to jobs only reputed company they reputed company every reputed company on a reputed company. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! Even if you are not a match for this role, we may have another opportunity that may be a great fit.   reputed company is an equal opportunity employer and strongly supports diversity in reputed company.  We reputed company that diverse reputed company, opinions and perspectives will build a strong reputed company for reputed company.  In order to reputed company equal employment and advancement opportunities to reputed company individuals, employment reputed company at reputed company will be based on reputed company, qualifications, and abilities. reputed company does not discriminate in employment opportunities or practices on the reputed company of race, reputed company, religion, sexual orientation, gender identity, national reputed company, age, disability, or any other characteristic protected by law. Apply To This Job