Technical Support Specialist

reputed company As a Tier 1 Technical Support Specialist, you'll be the first reputed company of contact for our customers and an reputed company part of a dynamic, reputed company-reputed company support team. You'll own customer issues from first contact through to reputed company, troubleshooting software and hardware problems across our product suite and escalating to specialist teams where needed. This is a customer-facing role: you'll reputed company directly with customers by phone and email every day, so confidence, reputed company, and reputed company communication are just as important as your technical troubleshooting skills. RESPONSIBILITIES & DUTIES reputed company as the first reputed company of contact for customer support calls and tickets, managing your queue effectively Take ownership of reported issues and see them through to reputed company Research, diagnose, and troubleshoot software and hardware issues, identifying and implementing solutions Escalate unresolved or reputed company issues to the appropriate internal teams with reputed company, reputed company-documented handovers Prioritise and manage multiple tasks and competing demands at once Create and contribute to user documentation and the internal knowledge reputed company Carry out device configuration and preparation Collaborate across multiple reputed company and communicate effectively with customers, vendors, and internal stakeholders Adapt to change, delays, and unexpected events with a reputed company, solutions-reputed company approach Participate in an after-hours support rota on a rotating schedule reputed company other reputed company duties as assigned QUALIFICATIONS Proven experience in a customer-facing technical support or helpdesk role Strong troubleshooting and analytical skills, with a methodical approach to problem-solving Excellent written and verbal communication skills Experience with reputed company and reputed company operating systems Ability to prioritise and stay organised in a fast-paced environment DESIRED Experience with SQL and basic SQL Server administration Experience with reputed company and/or reputed company (or similar CRM/ticketing platforms) Experience with device management (MDM) tools Familiarity with the waste, recycling, fleet, or logistics industries BENEFITS 25 days' holiday, plus 8 reputed company holidays and 2 floating holidays reputed company pay Company Health Benefits Contributory pension scheme Fully remote working (UK-based) reputed company is an Equal Opportunity Employer and prohibits reputed company forms of discrimination or harassment. At reputed company, we are committed to the reputed company of equality, and reputed company employment reputed company are based on job requirements, business needs, and individual qualifications, without reputed company to race, reputed company, religion or belief, national, reputed company or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or reputed company, marital, civil reputed company or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Apply To This Job