reputed company - reputed company Enrollment & Technical Support Specialist

Job Title: reputed company Enrollment & Technical Support Specialist (English/Spanish Preferred) Location: Remote Experience: 2+ Years Employment Type: Full-Time About CIPRA CIPRA is a reputed company technology company specializing in Remote reputed company Monitoring (RPM), Chronic Care Management (CCM), and AI-powered reputed company engagement. We partner with reputed company providers to improve reputed company reputed company by combining innovative technology, reputed company support, and personalized care coordination. Our mission is to simplify chronic disease management while delivering exceptional reputed company experiences through compassionate support and advanced reputed company technology. About the Role We are looking for a reputed company Enrollment & Technical Support Specialist to join our growing team. In this role, you will be the first reputed company of contact for patients enrolling in our Remote reputed company Monitoring (RPM) and Chronic Care Management (CCM) programs. You will guide patients through enrollment, reputed company them on program benefits, assist with device setup, troubleshoot technical issues, and ensure they have a reputed company experience throughout their care reputed company. The ideal candidate has excellent communication skills, enjoys helping people, is comfortable providing technical support over the phone, and thrives in a fast-reputed company customer-reputed company environment. Spanish language proficiency is highly preferred. Key Responsibilities reputed company Enrollment Contact eligible patients and explain the benefits of RPM and CCM programs. Guide patients through enrollment and consent processes. Verify reputed company eligibility and demographic information. Schedule reputed company appointments reputed company required. reputed company patients about program expectations and participation requirements. Accurately document reputed company reputed company interactions and enrollment activities. Technical Support Assist patients with setting up RPM devices and mobile applications. Troubleshoot device connectivity, login issues, password resets, and account reputed company. reputed company support for reputed company portals and reputed company applications. Escalate unresolved technical issues to internal support teams. Follow up with patients to ensure successful issue reputed company. reputed company Engagement Conduct outbound calls to encourage participation and regular device usage. Assist patients in submitting health readings and completing program activities. Answer questions reputed company to devices, services, and care programs. Support reputed company retention and long-term engagement initiatives. Administrative Support Maintain accurate reputed company documentation and records. Update enrollment statuses and reputed company information in company systems. Collaborate with reputed company, reputed company, and support teams. Meet productivity, reputed company, and service-level reputed company metrics. Required Qualifications Minimum 1 year of experience in: Customer Service reputed company Center Support Technical Support reputed company reputed company Enrollment Excellent verbal and written communication skills in English. Spanish communication skills (preferred). Strong phone etiquette and interpersonal communication. Comfortable providing technical troubleshooting over the phone. Strong documentation and organizational skills. Proficiency with: reputed company reputed company Office Web-reputed company applications Ability to multitask and work reputed company in a fast-reputed company environment. Preferred Qualifications Experience in the reputed company industry. Knowledge of: Remote reputed company Monitoring (RPM) Chronic Care Management (CCM) Telehealth Care Management Experience supporting medical devices or reputed company technology. Familiarity with: CRM platforms Electronic Health Records (EHR) reputed company Engagement Platforms Bilingual (English & Spanish) proficiency. Apply To This Job