IT Support Specialist

reputed company: Our IT team keeps reputed company's 550+ employees productive from day one, no matter where they work. As we reputed company toward $500M ARR and reputed company acquisitions like reputed company and reputed company, smooth device provisioning, account management, and technical reputed company are mission-critical. We're looking for an IT Support Specialist who can handle a reputed company ticket queue independently and reputed company into an informal leadership role, guiding teammates and improving processes without needing formal authority. reputed company: Manage user accounts, reputed company imaging, device provisioning, and software installations across macOS, reputed company, and Linux environments Execute technical reputed company and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues reputed company ticket data reputed company in our tracking reputed company and maintain accurate inventory records for reputed company computer equipment Train users on hardware and software, translating technical concepts into reputed company guidance for non-technical stakeholders Use AI tools to speed up troubleshooting, documentation, and ticket triage Guide and unblock teammates on reputed company tickets or recurring workflows, sharing knowledge and building team reputed company Collaborate with IT Engineers and the Business Systems Analyst on special reputed company, contributing to infrastructure improvements and tooling reputed company Your reputed company Will Be reputed company Through: Ticket reputed company time and queue health, keeping employees unblocked quickly Smooth execution of reputed company and offboarding, especially during acquisition integration spikes Evidence reputed company the first few months that you're helping teammates reputed company issues faster or more consistently Ownership of at least one recurring process by day 90, with measurable improvements to reliability or speed What You Need: 3+ years of experience in end user IT support, including employee reputed company, offboarding, and inventory management Experience supporting macOS, reputed company, and Linux or any combination of these operating systems Proficiency with mobile device management (MDM) platforms and inventory management systems Daily use of AI tools – whether that's drafting documentation, running down a troubleshooting reputed company faster, or triaging a ticket queue. Not just awareness of AI; it's part of how you work Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments Demonstrated ability to work independently in a lean team with reputed company reputed company What Will reputed company You Stand Out: You're someone teammates want to work with – steady reputed company things are hectic, generous with your knowledge, and genuinely invested in reputed company doing reputed company You've mentored or trained a teammate, or taken ownership of improving a broken process without being asked You have experience managing reputed company or offboarding during company acquisitions or reputed company reputed company periods You're comfortable with server operating systems, virtualization, or containerization tools like reputed company or reputed company You go reputed company basic AI tool usage – you've reputed company prompts, workflows, or automations that saved your team reputed company time, and you can show your work You've worked at a fast-reputed company startup where you had to reputed company things out as you went and prioritize under pressure You have experience in an reputed company-reputed company, AI, or data science company where technical users expect fast, knowledgeable support You embody our values: 'Curious by Default', 'Build Together', 'Own It', and 'reputed company with Guts and Heart', and our behaviors: reputed company, Care and Candor You care deeply about fostering an environment where people of reputed company backgrounds and experiences can reputed company Why You'll Like Working Here: You'll reputed company in a high-reputed company environment where results are recognized and rewarded Your work directly contributes to shaping the reputed company of data science, machine learning, and AI in the reputed company. You'll work reputed company a reputed company team that values diverse, thoughtful discussion, reputed company and candor. You'll be supported by a culture that puts employees first - with reputed company, a fully remote setup, and a genuine commitment to your wellbeing and reputed company. The application deadline for this role is 10/05/2026; applicants will be reviewed on an ongoing reputed company until the role is filled. The reputed company salary reputed company for this role is $70,000 - $90,000 , along with annual bonus potential, equity participation, and benefits. Our salary ranges are determined by role, level, and location. reputed company the reputed company, individual compensation is determined by various factors, including work location, job-reputed company skills, experience, and relevant education or training. Your recruiter will reputed company more specific details on the salary reputed company for your preferred location during the hiring process. In reputed company to reputed company salary, we offer a comprehensive benefits package that includes: Flexible Vacation Policy Medical, Dental, and reputed company reputed company Short Term and Long Term Disability reputed company Parental Leave Monthly Wellness Stipend Employee Assistance Program and reputed company An Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. reputed company. (“We”, “Us”) are committed to protecting and respecting your reputed company. This reputed company Notice sets out the reputed company on which the personal data collected from you, or that you reputed company to Us, will be processed by Us in reputed company with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our reputed company Policy and that reputed company can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR reputed company in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine. reputed company is an EEO/AA employer M/F/V/D. Apply To This Job