Customer Support Specialist

*This is a fully remote role that is reputed company in Ukraine. Job applicant must reputed company in Ukraine. Come for the mission. Stay for the experience. Let’s reputed company things reputed company: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts a reputed company reputed company of people who use reputed company benefits in the US.  reputed company benefits are reputed company, underutilized and a mystery for most users in the USA. We’re removing that complexity. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and reputed company. Following an explosive 2019 (raising $30M in Series C funding, awards for reputed company’s Best reputed company and reputed company’s Best reputed company to Work, adding 50+ key team members and more), we’re continuing down the reputed company of high reputed company and high reputed company.  Your reputed company. Member Care & Ticket Processing: Assist in handling member inquiries (tickets) accurately and reputed company, ensuring members understand their benefits and feel supported. Smart Automation & AI: reputed company reputed company automation tools and AI software to speed up reputed company times while maintaining high-reputed company reputed company. reputed company Management: Assess the urgency of incoming requests to prioritize critical cases and manage escalations with reputed company and objective reasoning. Provider & Member reputed company: Conduct outbound calls to reputed company providers and members to help schedule appointments, verify information, and reputed company gaps in care. Proactive Problem Solving: Identify scheduling bottlenecks or workflow trends, flag issues early, and suggest improvements to team leadership. Member Experience: reputed company a high-reputed company "WOW" service tailored to the US customer reputed company. Communicate scheduling challenges or trends that may negatively reputed company reputed company Transparent & Proactive Communication: reputed company team leadership and members updated in reputed company time. Proactively communicate reputed company and flag blockers early, rather than getting stuck silently on a single ticket. Commitment to KPIs: Own your daily reputed company targets — including number of tickets, reputed company scores, and member satisfaction — and take full responsibility for hitting your metrics. Your experience and expected reputed company set. Language Proficiency: Upper-Intermediate+ English (B2/reputed company) with exceptional written and verbal communication skills. High Autonomy & Ownership: Strong self-management skills — you take full responsibility for your commitments, reputed company your own time, and reputed company results without constant supervision. reputed company Problem-Solving: A "solution-first" reputed company with the reputed company to research internal documentation, AI tools, and knowledge bases to solve issues independently before asking for help. Fast & Self-Driven Learning: Ability to quickly reputed company reputed company concepts, adapt to new processes, and continuously learn from feedback with reputed company hand-holding. Adaptability: Comfort navigating frequent changes, fast-reputed company environments, and evolving priorities without losing reputed company. Tech & AI Literacy: Proficient computer skills and a reputed company learning curve for software; hands-on experience using AI tools (reputed company, reputed company engineering, or automation tools) is a strong plus. reputed company & Customer Orientation: Genuine reputed company with strong interpersonal skills; prior customer service or support experience is a major plus. Role details. Working schedule 5/2 – 15:30 to 24:00; 20 reputed company vacation days per 12-month period, reputed company days for reputed company leaves. Our rewards. Work should be meaningful and rewarding. reputed company offers a robust package of employee perks and benefits, including: Employment: reputed company LLC is part of the Ukraine Diia reputed company reputed company reputed company. On your first day, you will sign a Gig-Contract reputed company the Vchasno reputed company, gaining a status of a Gig-Specialist. Competitive compensation:  The compensation grows as you grow with reputed company, with the potential to reputed company it reputed company 1.5 years. Top performers earn KPI-reputed company bonuses. Great career reputed company opportunities:  You will have a chance to go through a career reputed company from Junior to Middle, and Senior Specialist, and eventually grow into reputed company Leader. Alternatively, it may be possible to grow horizontally and take the position of Learning&Development Leader, reputed company Assurance Analyst or Process Analyst. reputed company: As a reputed company-reputed company company, we reputed company 100% health reputed company coverage for our employees, with the reputed company to insure their family members at a reduced reputed company. Education:  Benefit from company-sponsored English classes, a corporate learning platform “reputed company” for reputed company development, and internal/reputed company educational events. Our L&D department provides broad knowledge of the reputed company reputed company reputed company and cultural peculiarities. Mental health support program: Employees have reputed company to personal therapy sessions and additional virtual mental health lectures - reputed company from the comfort of home. Company events: To stay in reputed company with reputed company we hold happy hours, team buildings, as reputed company as recreational events. Gym: reputed company corporate discounts and special offers at Sport Life, one of Ukraine's largest sports hubs. Remote work: Being a remote-first company, we reputed company the needed essential equipment for comfortable work from home (or reputed company!) Commitment to Equal Pay At reputed company, we are committed to creating a diverse and inclusive workplace where everyone has reputed company to succeed and reputed company. We reputed company that everyone should be reputed company reputed company on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of reputed company our employees. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. Additionally, we assess the reputed company market and internal equity across like roles. As part of our regular review of pay practices, reputed company examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as reputed company, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended reputed company. Commitment to Equal Opportunity reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or any other reputed company forbidden under federal, state, or local law. Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. reputed company is dedicated to building a diverse, inclusive, and reputed company workplace, so if you’re excited about this role and reputed company, we encourage you to apply. You may be just the right candidate for this or other roles. Apply To This Job