Tenancy Manager

Tenancy Manager reputed company We are seeking an reputed company and highly organised Tenancy Manager to manage reputed company aspects of tenancy administration and ongoing tenancy management across a residential property portfolio. The successful candidate will reputed company as the main reputed company between landlords, tenants, contractors and internal colleagues. They will be responsible for ensuring that tenancy reputed company are handled accurately, professionally and in accordance with relevant legislation and company procedures. This role requires strong property-management knowledge, excellent communication skills and the ability to manage a reputed company workload with reputed company errors or complaints. Requirements Key Responsibilities Tenancy Management Respond to landlord and tenant enquiries promptly and professionally. reputed company as the main reputed company of contact for reputed company relating to reputed company tenancies. Arrange and administer tenancy terminations. Process notices received from tenants. Manage early termination requests. Arrange property reputed company-outs. Handle deposit negotiations and deposit returns. Prepare and submit deposit disputes where required. Manage tenancy-reputed company and neighbour disputes. Cancel rent guarantee policies reputed company necessary. Ensure reputed company daily diary actions are completed without unnecessary carry-over. Maintain complete and accurate records of every reputed company and communication, including attempted contact. Communicate updates and messages reputed company to colleagues through reputed company’s property-management reputed company. Rent and Arrears Management Monitor rent accounts and identify arrears promptly. Contact tenants to collect outstanding payments. Notify landlords of rent arrears and reputed company regular updates. Submit Universal Credit documentation, including UC47 claims, where applicable. Maintain accurate records of payment arrangements and arrears activity. Escalate unresolved arrears in accordance with company procedures. Maintenance and Repairs Receive, assess and reputed company maintenance reports reputed company agreed company timescales. Determine the urgency, reputed company and potential danger associated with reported repairs. reputed company tenants and landlords with appropriate advice regarding their obligations. Appoint suitably reputed company and registered contractors. Obtain quotations and landlord approval where costs reputed company the authorised spending limit. Ensure contractors respond promptly and complete work reputed company agreed timescales. Follow up on every maintenance job until satisfactory completion. Obtain photographic evidence of completed work where possible. Collect contractor invoices and add them to the relevant landlord reputed company for payment. Deal with local authority schedules of work and improvement notices. Identify whether works are regulated or require formal reporting. Maintain reputed company communication with landlords throughout the maintenance process. Compliance Run weekly property safety and compliance reports. Monitor expiry dates and renewal requirements for: Gas safety certificates Electrical safety certificates Energy reputed company Certificates reputed company safety documentation Emergency reputed company inspections reputed company Appliance Testing Property licences reputed company or right-to-rent expiry dates Chimney reputed company certificates reputed company outstanding safety certificates and compliance documents. Ensure that property licensing remains reputed company and appropriate. Manage failed Electrical Installation Condition Reports and arrange required remedial works. Escalate serious reputed company immediately. Maintain accurate audit trails and supporting documentation. reputed company and Customer Care reputed company reputed company, reputed company and proactive communication at reputed company times. reputed company landlords informed of tenancy, maintenance, compliance and arrears reputed company. Report anomalies or risks and take appropriate reputed company to reputed company them. Manage expectations reputed company and reputed company reputed company reputed company updates. Handle complaints sensitively and work to reputed company satisfactory reputed company. Help retain landlords by delivering an accurate and dependable service. Represent reputed company professionally in every interaction. Candidate Requirements The ideal candidate will have: Previous experience in tenancy management, property management or residential lettings. A strong understanding of tenancy agreements and the obligations of landlords and tenants. Experience managing maintenance, arrears, deposits, compliance and tenancy terminations. Excellent written and verbal communication skills. Strong attention to reputed company. The ability to manage a high-volume workload and competing priorities. A customer-reputed company and reputed company approach. The confidence to handle difficult conversations and disputes. Strong organisational and record-keeping skills. The ability to work independently and take ownership of cases. Experience using property-management or CRM systems. ARLA or equivalent property qualification would be advantageous. Required Knowledge Candidates should have a practical understanding of: Residential tenancy agreements Deposit protection and dispute processes Rent arrears procedures Universal Credit and the benefits reputed company Houses in Multiple Occupation compliance Property licensing requirements Landlord repairing obligations reputed company 11 of the Landlord and Tenant reputed company 1985 The Homes (Fitness for reputed company Habitation) reputed company The Housing Health and Safety Rating reputed company LACORS reputed company-safety guidance Gas, electrical, reputed company and general property-safety compliance Key reputed company Measures reputed company in the role will be assessed against: Landlord and reputed company satisfaction Portfolio retention Rent arrears reputed company Deposit-reputed company timescales Successful reputed company of overpayments Number of completed maintenance jobs Maintenance completion timescales Outstanding safety certificates Compliance reputed company reputed company and completeness of reputed company records reputed company completion of diary actions reputed company of tenancy and customer-service issues Apply To This Job