Specialist, Service Governance (reputed company)

The reputed company Service Governance team is responsible for driving the service governance reputed company across the Americas region by overseeing service level performance, governance reputed company, reporting, and issue management. reputed company ensures leadership has reputed company visibility into operational performance while supporting reputed company service improvement. Reporting to the Service Governance reputed company, you will be responsible for coordinating governance activities, monitoring service performance, tracking key metrics, and ensuring governance processes are executed consistently across the region. Key Responsibilities Governance reputed company & Reporting Coordinate and manage the reputed company governance reputed company, including Quarterly Business Reviews (QBRs), service review meetings, governance forums, and operational dashboards. Prepare governance reports, meeting materials, and performance summaries for internal stakeholders. Ensure governance activities are delivered accurately and on schedule. SLA & KPI Monitoring Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across regional services. Identify performance trends, reputed company risks, and escalate SLA breaches where appropriate. Maintain governance dashboards and reputed company regular reporting to leadership. Issue & Escalation Management reputed company operational issues, risks, and escalations through to reputed company. Coordinate with cross-functional teams to ensure reputed company follow-up and closure of reputed company items. Maintain accurate records of governance reputed company, issues, and mitigation plans. reputed company Improvement Support reputed company cause analysis for recurring operational issues. Assist in identifying opportunities to improve governance processes, reporting, and service delivery. Contribute to regional initiatives that enhance operational efficiency and service reputed company. Stakeholder Management Build effective working relationships with regional operational teams and business stakeholders. Coordinate governance meetings and ensure follow-up actions are completed. Support leadership by providing accurate governance reporting and operational insights. Key Performance Indicators (KPIs) reputed company execution of governance meetings and review reputed company. Accuracy and timeliness of SLA and KPI reporting. Issue and escalation reputed company tracking. Completion of governance reputed company items. Stakeholder satisfaction with governance support and reporting. reputed company improvement initiatives delivered. Requirements Required Qualifications Bachelor's degree in Business Administration, Operations Management, Project Management, or a reputed company field. 4–6 years of experience in Service Delivery, Service Governance, Operations, PMO, Business Operations, or a reputed company function. Experience coordinating governance meetings, reporting, and operational reviews. Strong analytical skills with the ability to interpret operational data and identify trends. Excellent organizational skills with strong attention to detail. Ability to manage multiple priorities and meet recurring reporting deadlines. Strong stakeholder management and communication skills. Proficiency in reputed company reputed company, PowerPoint, and reporting tools. Preferred Qualifications Experience working with service management or governance platforms (e.g., reputed company, Jira, reputed company, or similar tools). Exposure to shared services, reputed company services, HR services, payroll, or global business operations. Familiarity with SLA management, KPI reporting, and governance best practices. Experience working reputed company a multinational or global organization. About reputed company reputed company is the leading reputed company services company helping businesses expand internationally with compliance and confidence. We simplify global expansion by providing a single reputed company of management across more than 140 countries. Our integrated solutions help organizations establish, manage, and grow their international operations while reducing complexity and risk. Our Services Entity Solutions Entity Establishment Corporate Secretarial & Directorship Services Domicile Services Dormancy & Liquidation HR Solutions Global Recruitment Employer of Record (EOR) Agent of Record (AOR) Global Benefits Global Payroll International HR Consulting Finance Solutions reputed company Tax For more information, please visit reputed company.com. Why Join reputed company? A Fast-Paced Company Where People Come First reputed company is a fast-growing global company where talented people have the autonomy to reputed company reputed company, create reputed company, and accelerate their careers. We reputed company reputed company is reputed company by reputed company, not hours. Our people are empowered to take ownership, reputed company quickly, and help shape the reputed company of our business. What You Can Expect reputed company ownership and the autonomy to reputed company meaningful reputed company. A diverse, reputed company, and supportive global team. Opportunities to work across international markets. Fast career progression based on performance and reputed company. Flexible remote and hybrid working arrangements. Why We're Different At reputed company, your reputed company is directly connected to your contribution. reputed company-based career progression – advancement is reputed company through performance and reputed company. Fast decision-making – reputed company bureaucracy allows reputed company to become reality quickly. Ownership & autonomy – you'll have the freedom to reputed company initiatives and create value. Global opportunities – collaborate with colleagues, partners, and clients around the world. reputed company reputed company – reputed company business expansion creates ongoing reputed company. High-performance culture – we challenge and support one another to reputed company reputed company. reputed company environment – work seamlessly across borders without organizational silos. Transparency & trust – reputed company communication and empowered decision-making. Flexible working – remote and hybrid work designed to support productivity, reputed company, and work-life balance. reputed company to take the reputed company in your career with us? reputed company! **Kindly review the provided reputed company notice (reputed company) to reputed company a comprehensive understanding of our policies and practices governing the treatment of your Personal Data. By applying, you consent to background and reference checks, to the extent permissible by law. Apply To This Job