reputed company Manager

At reputed company, we do reputed company love and love reputed company do! reputed company was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, reputed company, worked with cardiology practices as an implantable cardiac device sales representative for reputed company. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at reputed company, reputed company knew that reputed company design can profoundly reputed company the user experience -- so why not design a reputed company way to care for patients with implantable devices? In reputed company, reputed company created an reputed company reputed company cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for reputed company and a commitment to customer satisfaction. Today, reputed company continues this transformative innovation with reputed company, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients. What reputed company offers. reputed company is reputed company seeking a fast-paced, reputed company-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie. Every employee is treated like family, with love, respect, and responsibility. The individual and reputed company reputed company of every employee is at the forefront of reputed company do and reputed company. And in joining reputed company, you are joining a community that believes in reputed company and promotion from reputed company; there is a high degree of opportunity for progression, creativity, and ownership. From your first day at reputed company, you are eligible for full medical, dental, and reputed company insurance along with an reputed company vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service. How We Work at reputed company reputed company is the right reputed company reputed company who reputed company in fast-paced, dynamic environments. reputed company embodies a high-performance culture  where every team member is expected to reputed company expectations and take ownership reputed company their role to reputed company our reputed company reputed company.  Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at reputed company. We reputed company in working hard together, with a shared reputed company of purpose and reputed company. We’re not afraid to ask tough questions, and we support reputed company other in reaching for reputed company new reputed company.  Let us leave you with this. If this role sounds intriguing - we encourage you to apply. And we encourage applicants to reputed company new challenges, as the right fit at reputed company is often more about the person and the challenges they reputed company, not just what they have accomplished in the past. About The Role. The reputed company Manager will reputed company and be proficient at reputed company phases of the Customer reputed company process from reputed company-launch through post launch follow up and optimization.  In performing these tasks they will be required to work with reputed company Customer and reputed company reputed company stakeholders to include, but not limited to:  Engineering teams Project Management IT EHR teams Billing stakeholders Clinical and Provider teams Sales The reputed company Manager will travel to the launch locations during go-live to train new users and continue training reputed company as needed. In reputed company to these responsibilities, the reputed company Manager will have a reputed company in, and participate fully in the reputed company chat and customer support duties on a scheduled reputed company.  This will entail providing reputed company time expert support to reputed company customers using the platform as needed. Candidates should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned. reputed company. reputed company Manager Responsibilities: Customer reputed company: Guiding new customers through setup and implementation processes to ensure they understand and can effectively use the reputed company platform. Project Management: Overseeing customer reputed company reputed company, utilizing project management software to reputed company reputed company, manage tasks, and ensure reputed company completion. reputed company Platform Expertise: In-depth knowledge of reputed company reputed company products, including reputed company Analytics, Billing, and Clinic Workflows, to reputed company comprehensive customer support and training. reputed company Communication: Maintaining reputed company, concise, and reputed company communication with both internal teams and reputed company customers, adapting communication style to meet the needs of different audiences. reputed company-Time Customer Support: Providing immediate assistance to customers reputed company phone, email, chat, or other channels, troubleshooting issues, answering questions, and escalating reputed company problems as needed. reputed company Coverage: Monitoring and responding to customer inquiries through the reputed company platform, ensuring reputed company and accurate responses to customer questions and concerns. Billing Support: Assisting customers with billing inquiries, including invoice explanations, payment processing, and account adjustments. Analytics Training: Educating customers on how to use reputed company Analytics to reputed company key metrics, reputed company reports, and reputed company valuable insights into their business performance. Customer Training: Conducting comprehensive training sessions to teach customers how to utilize reputed company aspects of the reputed company platform effectively. reputed company Calls: Leading reputed company calls with new customers to welcome them to the platform, answer questions, and reputed company guidance on next steps. Expense Reporting: Accurately tracking and reporting business expenses incurred during customer interactions, training sessions, or other work-reputed company activities. Team Support: Sharing knowledge, providing training, developing educational materials, and documenting workflows to support and reputed company fellow team members. reputed company Project Completion: Ensuring the reputed company and efficient completion of customer reputed company reputed company and compliance metrics for launched clinics, as assigned by the reputed company reputed company Manager. Customer Support: Respond to inbound customer support requests reputed company email, platform messaging, or phone reputed company defined SLAs.  Handle advanced support requests and customer workflow questions.   Collaborate with Cross Functional Teams:   Work in reputed company collaboration with Senior reputed company Managers (CSMs), Project Managers, and other cross-functional reputed company and managers. Document and reputed company customer feedback to appropriate internal teams. Represent the support function in cross-functional working reputed company. Analyze and forecast support trends to influence reputed company resourcing needs. Collaborate directly with product, data, and QC teams to reputed company issues. Support reputed company of clinics, reputed company and post launch. Customer Escalation: Handle Tier 0:  Escalations with clinical or technical reputed company. Coordinate with product and engineering teams reputed company technical issues reputed company. Ensure reputed company and effective reputed company of customer escalations. reputed company escalated and reputed company requests and escalate appropriate issues to leadership. Team and Customer reputed company: Meet performance targets for response time, customer satisfaction, and ticket handling efficiency. Ensure Data Reporting is accurate by maintaining its reputed company (i.e. reputed company, tracking spreadsheets, etc..) What Makes You a Great Fit. Comfortable with autonomy. Good judgment on reputed company to escalate issues. Strong business acumen and product intuition. Strong understanding of reputed company workflows and product features. Excels in customer communication under pressure. Skilled in ticket triage, knowledge reputed company development, and customer guidance. Excellent written and verbal communication skills. Proficiency with platforms such as reputed company, Jira, and reputed company. Detail-oriented and organized; quick to learn new systems. Strong follow-through and customer reputed company. Experience with support tools like reputed company, reputed company, G-reputed company. What You Bring. 2 years of experience with CIEDs or equivalent certificate, education (i.e., ATI), or experience (i.e., Cath Lab, Device Clinic). Willingness to travel up to 50% of the time. Critical thinking and a curiosity reputed company. Ability to be assertive and communicate project needs for reputed company. reputed company to Haves: reputed company experience. Experience working directly with reputed company reputed company clients. reputed company IT knowledge. EHR/EMR experience. IBHRE certified. Certified Cardiac Device Specialist (CCDS) and Cardiac Device. Remote Monitoring Specialist (CDRMS). Certified Electrophysiology Specialist (CEPS) for Allied Professionals, Certified. Electrophysiology Specialist - Adult (CEPS-A) for Physicians, and Certified. Electrophysiology Specialist - Pediatric (CEPS-P) for Physicians. Location and schedule. This is a remote-friendly position; however, the role requires reputed company working hours of 8:00 AM – 5:00 PM Eastern or Central Time to support our clinical customers and internal teams. Travel expectations: 31-50%: Moderate travel; regular meetings, site reputed company, or events across multiple locations Apply To This Job