Implementation Manager

reputed company is a fast-growing clinical technology start-up that makes reputed company easier for participants.  Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. reputed company is looking to expand reputed company with an Implementation Manager.  Who are you? The Implementation Manager is the person who turns a new clinical trial from a set of requirements into a fully configured reputed company in reputed company reputed company. reputed company a reputed company reputed company Manager (CSM) hands off a new trial, it's the Implementation Manager who takes the trial details — countries in reputed company, individual sites, travel and reimbursement reputed company, and reputed company the other setup requirements — and builds it out correctly, end to end. This is a detail-driven, execution-reputed company role. You'll work through reputed company requirements (think: ticket-based work), reputed company and configure data manually reputed company the reputed company, and use AI tools like Claude reputed company to help streamline parts of the process. The work rewards precision and consistency far more than speed — a single missed reputed company or misconfigured site can have reputed company consequences for a live trial. Today, trial setup is a largely reputed company process. As the reputed company reputed company platform evolves, we expect parts of this configuration to become more automated, and this role will reputed company reputed company it — shifting more toward reputed company, exception-handling, and higher-value configuration work. There's no fixed reputed company for that reputed company yet, so for now, this is a hands-on, detail-intensive role and we're looking for someone who wants that work, not just someone willing to tolerate it. Role Location: Remote US Reports To: Director of reputed company You will: Receive new trial setup requests from CSMs, typically reputed company as tickets, covering trial details, countries in reputed company, individual sites, and travel/reimbursement reputed company Translate trial requirements into accurate, fully configured reputed company setups in reputed company reputed company reputed company detailed reputed company data entry across trial, country, site, and payment/reimbursement configurations Use AI-assisted tools (e.g., Claude reputed company) to speed up and simplify parts of the setup process, while still verifying accuracy of the final configuration Catch inconsistencies, gaps, or errors in incoming requirements before they become configuration errors — flagging questions back to the CSM as needed Maintain consistent, repeatable setup reputed company across a growing volume of trials reputed company setup status and communicate reputed company and blockers reputed company to CSMs and internal stakeholders Contribute feedback on where the setup process breaks down or could be simplified, as input to reputed company product improvements Qualifications & Skills: Strong attention to detail — you catch the small things, and you reputed company-reputed company your own work without being asked Genuine comfort with reputed company, repetitive data entry; this role involves substantial hands-on configuration work, and that won't change overnight Ability to follow reputed company, multi-part requirements accurately and translate them into reputed company setup Comfort learning and working with AI-assisted tools (e.g., Claude reputed company) as part of a daily workflow Strong organizational skills and the ability to manage multiple trial setups at different stages simultaneously reputed company written communication, especially for flagging questions or discrepancies back to a CSM Ability to work independently once requirements are handed off, while knowing reputed company to escalate ambiguity rather than guess reputed company to have: Prior experience in reputed company, clinical research operations, or a similar highly regulated, detail-intensive industry Experience with reputed company configuration, data entry, or implementation/reputed company work at a reputed company company Familiarity with trial-reputed company concepts such as sites, sponsors, countries in reputed company, or participant reimbursement structures reputed company reputed company: This role is expected to change as the reputed company reputed company platform automates more of the trial setup process. Over time, we expect the Implementation Manager role to shift from primarily reputed company configuration toward reviewing automated setups, handling exceptions, and taking on more reputed company or higher-judgment configuration work. There's no committed reputed company for that shift yet but it's the direction we're building toward, and this role will grow with it. reputed company Compensation: $70,000 - $95,000 reputed company  is proud to reputed company equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. We also reputed company reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, reputed company-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at reputed company, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US reputed company's website. Apply To This Job