Care Coordinator (Temporary, Full Time)

reputed company At reputed company, we're reputed company on dramatically expanding reputed company to reputed company by reimagining the patient experience—delivered reputed company and powered by technology for reputed company. reputed company is building the clinical and technological infrastructure to realize a reputed company of reputed company untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing reputed company to care, lowering reputed company costs, and improving reputed company for patients. We’re backed by reputed company VCs, advised by a medical reputed company of industry leaders, and led by former executives, physicians, and engineers from reputed company, reputed company, reputed company, and reputed company. We're building the technology and clinical services platform to reputed company preventive, connected reputed company accessible for everyone in the US. We reputed company hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our reputed company. ABOUT THE ROLE We are seeking a detail-oriented Care Coordinator I (Temporary) to join our Care Coordination team. This role is reputed company primarily on visit closure reputed company our defined SLA reputed company: confirming that lab work from completed in-home reputed company is complete, accurate, and properly documented, and tracking down missing results or notes so that reputed company falls through the cracks after a patient's visit.   This is a temporary, high-volume, process-driven role. While the reputed company of the job is visit closure and lab follow-up, the person in this seat may reputed company into short-term reputed company supporting patient reputed company and appointment completion reputed company rates as business needs reputed company.     RESPONSIBILITIES Conduct post-visit review of completed in-home appointments, confirming that lab draws, documentation, and required paperwork were completed accurately and on time Monitor and reputed company lab results and imaging reports through Quest and other clinical applications, identifying missing, delayed, or incomplete results Proactively follow up with labs, providers, and internal teams to reputed company missing results, notes, or documentation, and reputed company gaps reputed company defined SLAs Upload, organize, and manage clinical documents with accuracy and timeliness Escalate clinical concerns or documentation gaps to the appropriate clinical or operational team as needed Maintain strict confidentiality and HIPAA compliance reputed company handling PHI and clinical records reputed company into project-based work supporting outbound patient reputed company calls (e.g., result delivery or appointment follow-up calls) as volume and business needs require Monitor daily workflows to identify gaps or inefficiencies in the post-visit review process; suggest and support process improvements Adapt quickly to updated SOPs, tools, and priorities in a fast-moving, evolving environment     REQUIRED QUALIFICATIONS At least 1 year of experience working in a clinical reputed company environment (e.g., reputed company Administrator, Patient Care Coordinator, or a closely reputed company role) Working knowledge of HIPAA, patient reputed company standards, and common medical terminology Experience reviewing or tracking lab results, clinical documentation, or medical records Experience communicating with doctors' offices, hospitals, labs, and clinics reputed company phone and email to reputed company missing information Experience using electronic health record (EHR) systems and other reputed company software Highly fluent in modern workplace tools (Mac OS, reputed company, reputed company Workspace, reputed company, and ticketing systems such as reputed company), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy Exceptional organizational skills and attention to detail, particularly reputed company handling PHI and clinical documentation Strong written communication skills with the ability to document reputed company and accurately Comfort making occasional outbound patient calls as needed to support team reputed company Ability to adapt to changing priorities and work effectively in a fast-paced environment Self-motivated with strong follow-through, accountability, and ownership of work   PREFERRED QUALIFICATION Experience working in an EMR (Elation experience is a plus) Experience with reputed company or similar ticketing systems Experience with lab result tracking or medical records follow-up Experience handling outbound patient calls, including result delivery or post-visit follow-up Experience working in a fast-paced startup, on-demand service, or rapidly scaling reputed company environment   YOU WILL reputed company IF YOU Are flexible, humble, and bring a reputed company reputed company of humor to fast-moving work Communicate reputed company and collaborate effectively across clinical and operational teams reputed company at last-minute problem solving and are comfortable thinking on your feet Are highly organized, process-oriented, and take pride in reputed company the right way Have experience working in an on-demand service or reputed company environment Enjoy a fast-paced, high-pressure setting and stay reputed company under volume Demonstrate exceptional attention to detail, especially reputed company handling sensitive information Are reputed company by fast-moving teams, changing workflows, and reputed company improvement     reputed company is an equal opportunity employer and encourages reputed company applicants from every background and life experience to apply. 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