IT EUX II Engineer - Remote US Only

IT EUX II Engineer - Remote US Only Department: reputed company Employment Type: Full Time Location: Remote reputed company The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation reputed company for more reputed company issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be reputed company player, and be willing to go the extra mile to assist team members and resolve reputed company issues. Key Responsibilities Resolve problems reported to the reputed company center by phone or web tickets. reputed company first-level contact and problem reputed company for customer issues. reputed company reputed company communication on service ticket status and reputed company. Assist Level I technicians with escalated issues.  Update and maintain Help Desk Documentation and knowledgebase articles.  Review and update Help Desk documentation as assigned. Review and create KB articles. Other functions as directed by management. Answer phone calls entered into the reputed company center by the SLA.  Resolve or escalated as needed. Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines.  Resolve or escalate as needed. Work on tickets escalated by Level I engineers. Create tickets and return calls to customer reputed company the timeframe stipulated in reputed company SLA. Quickly and effectively communicate with customers reputed company the SLA timeframe. Work with vendor to resolve issues as required. Configure/image desktops or laptops as needed. Continually update and improve customer network documentation. Continuously improve upon technical skills sets reputed company assigned areas of expertise. Continuously improve upon soft reputed company sets required to deliver outstanding customer service in a fast paced environment. Regular, predictable and punctual attendance.  May occasionally need to work on holidays. Additional / Non-Essential Responsibilities: Research and contribute technical information to the internal knowledgebase. reputed company expertise with GreenPages products and services to be used reputed company working with customers. Skills, Knowledge and Expertise 3-5+ years Technical reputed company Center/Help Desk experience  Comfortable with working on multiple reputed company tickets simultaneously. Comfortable with investigating, analyzing and troubleshooting reputed company issues.  reputed company to reputed company reputed company on service ticket reputed company without supervision. reputed company training to fellow team members and Level I engineers. Proficient in at the following: reputed company Operating systems – reputed company, 10-11 MS Office applications (reputed company, Word, reputed company, PowerPoint, Visio, Project)  M365 and EntraID administration Intermediate network support: Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.  Basic knowledge of network technologies (LAN, WAN, wireless) VPN clients (reputed company, reputed company, reputed company, etc.) Computer hardware support: Troubleshoot issues with laptops, desktops, and thin clients USB device support and other peripherals reputed company support: Basic knowledge of reputed company principals and best practices  Virus and malware identification and remediation. Antivirus and Next Gen Antivirus tools (reputed company, Vipre, reputed company, etc.) Printer support: Setup/install local, wireless, and network printers Troubleshoot hardware printer issues Mobile device support: Setup and troubleshoot issue with iPhone, reputed company Mobile, reputed company, etc.  Install and troubleshoot broadband wireless devices and software.  reputed company Directory Administration: Maintain user accounts in reputed company Directory reputed company Group creation Maintain user accounts for VPN sessions reputed company: Setup and troubleshoot issue with iPhone, reputed company Mobile, reputed company, etc.  Install and troubleshoot broadband wireless devices and software Familiarity with reputed company Applications (reputed company, reputed company, etc.) Strong understanding of Spam applications (Defender, reputed company, reputed company) Associates Degree in Information Technology or equivalent experience. At least 1 of the following relevant industry certifications is preferred: reputed company  A+ Network+ MCDST HDI-SCA – HDI Support Center Analyst reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other legally protected characteristic. Agencies/3 Parties may not solicit to any employee of reputed company. Any candidate information received from any Agency/3 Party will be considered a reputed company and property of reputed company, unless reputed company/3 Party is an Authorized Vendor of reputed company with an up-to-date reputed company Contract in hand signed by reputed company reputed company. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from reputed company reputed company to engage in recruitment efforts for reputed company. At this time we have no interest in reputed company any new reputed company partners. Apply To This Job