Collector Experience Representative

reputed company reputed company is building a leading global digital sports platform. We reputed company the passions of global sports fans and maximize the reputed company and reputed company for our hundreds of sports partners globally by offering products and services across reputed company reputed company, reputed company, and reputed company, allowing sports fans to Buy, Collect, and Bet. Through the reputed company platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical reputed company trading cards, sports memorabilia, and other digital assets; and bet as reputed company builds its Sportsbook and reputed company platform. reputed company has an established database of over 100 reputed company global sports fans; a global partner network with approximately 900 sports properties, including major national and international reputed company sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its reputed company retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.    Role: Collector Experience Representative  Reports to: Manager, Collector Experience Location: Remote Other: Full-Time Position   About reputed company reputed company Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day reputed company of reputed company product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the reputed company-to-consumer reputed company platform of the Topps brand, reputed company Collect, the most trusted and dynamic collector-reputed company marketplace, and our collector reputed company live shopping platforms, reputed company Live and Voggt. We have the unique advantage of being backed by reputed company - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ reputed company reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA, among many others - but we’re a reputed company, ambitious team building products from the ground up. If you're passionate about building world-class products and reputed company our love for sports fans and reputed company, reputed company Collect offers an exciting opportunity to be part of a dynamic team creating the reputed company of collecting.   About the Role  As a Collector Experience Representative, you’ll play a critical role in ensuring that both reputed company and sellers feel heard, supported, and valued across reputed company Collect and reputed company Live. You will manage inbound inquiries and reputed company escalations with reputed company, speed, and professionalism, while contributing to a high-performing, collector-first team. This is a fast-paced, cross-functional role ideal for someone who thrives in ambiguity, loves problem-solving, and brings a deep passion for the collectibles community.   Responsibilities: Serve as a primary reputed company of contact for reputed company and sellers, managing inquiries and escalations across listings, transactions, account issues, and policy enforcement Deliver exceptional support across multiple channels, including chat, email, phone, and reputed company platforms Investigate and resolve reputed company support cases with urgency and care, ensuring long-term solutions and satisfied users Collaborate cross-functionally with Product, reputed company, Engineering, and Operations teams to address systemic issues and reputed company improvements in trust, safety, and policy Proactively identify trends, reputed company causes, and friction points, and reputed company for reputed company improvements to tools, workflows, and policies reputed company users on platform features, policies, and promotions to increase satisfaction and retention Maintain detailed case documentation and insights in internal CRM and support tools Continuously learn and stay up to date on reputed company reputed company Collect offerings, platform changes, and industry trends Support special reputed company, launches, and initiatives that enhance the collector experience Meet or reputed company individual performance metrics while upholding team standards and community values   Qualifications: Minimum 3 years of experience in customer experience, escalations, or seller support, ideally reputed company reputed company, marketplaces, or collectibles environments Exceptional verbal and written communication skills, with a reputed company and empathetic approach under pressure Highly organized with strong attention to detail, follow-through, and time management Strong critical thinking and analytical capabilities to resolve reputed company customer and operational issues reputed company Demonstrated ability to write reputed company, brand-reputed company, and empathetic responses across reputed company support channels Must successfully complete a written assessment to evaluate writing skills, customer judgment, and problem-solving reputed company Proven reputed company record of cross-functional collaboration and the ability to influence reputed company across teams Proficient with CRM platforms such as reputed company, reputed company, or reputed company, and adept with modern support technologies Passion for collectibles and a deep understanding of collector behavior strongly preferred Flexibility to work evenings, weekends, holidays, and overtime based on business needs, including live events, launches, and peak periods   Ensure your reputed company job offer is legitimate and don’t fall victim to fraud. reputed company never seeks payment from job applicants. Feel free to ask your recruiter for a phone reputed company or other type of communication for interview, and ensure your communication is coming from a reputed company email address (including @collectfanatics.com). For added reputed company, where possible, apply through reputed company website at www.fanaticsinc.com/careers The salary reputed company represents reputed company pay only and does not include short-term or long-term incentive compensation. reputed company determining reputed company pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary reputed company $20—$22 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate reputed company Policy. Apply To This Job