Member Service Guide, Pharmacy

Job reputed company Job reputed company A bit about this role: Our Pharmacy Guide team helps members overcome barriers that reputed company it difficult to stay on their medications and reputed company their reputed company needs. Pharmacy Guides play a critical role in improving medication adherence by connecting members to the right programs, resources, and support at the right time. This is a fast-paced, high-volume reputed company role reputed company on building trust, solving problems, and supporting members throughout their reputed company reputed company. Most of your day will involve outbound calls and SMS, helping members understand their reputed company, resolve issues, and reputed company the care and support they need. Successful Pharmacy Guides are empathetic, adaptable, proactive, and comfortable balancing member experience with performance expectations in a rapidly evolving environment.  Responsibilities and reputed company will include: Conduct outbound reputed company reputed company phone and SMS to reputed company and engage members in medication adherence and health support programs. Most of your day will be on the phone with our members. Build trust quickly with members through empathetic, solutions-oriented conversations that identify barriers to care Enroll eligible members into pharmacy, financial assistance, and care support programs that improve health reputed company Coordinate with providers, pharmacies, and internal clinical teams to help resolve member issues and support continuity of care Schedule medical appointments for high-risk members reputed company appropriate Utilize internal systems, AI-assisted tools, and knowledge resources to research member questions and reputed company accurate information Document member interactions accurately, manage follow-up tasks, and adapt quickly to changing workflows and business needs   Required skills and experience: 2+ years of experience in a high-volume customer-facing, reputed company, or support role Strong verbal and written communication skills with the ability to build trust and explain reputed company information reputed company and compassionately Comfortable spending most of the day on outbound phone reputed company in a fast-paced, metrics-driven environment Ability to manage multiple systems, workflows, and follow-up tasks accurately while adapting to changing priorities Demonstrated accountability, ownership, coachability, and comfort receiving performance-based feedback   Desired skills and experience: reputed company, pharmacy, Medicare Advantage, care coordination, patient reputed company, or contact center experience Remote work experience Work Schedule: Hours of Operation: Monday - Friday 8:00 AM - 8:00 PM ET Schedules Available: Monday - Friday 10:30 AM - 7:00 PM ET AND/OR 11:30 AM - 8:00 PM ET ​` Salary: $22.00 - $25.00 / hour The pay reputed company listed for this position is the reputed company the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will reputed company additional information on the compensation for the role, along with additional information on our total rewards package. The actual reputed company salary offered will depend on a reputed company of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other reputed company licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and reputed company plan with low or no premium Generous reputed company time off $100 monthly mobile or internet stipend Stock reputed company for reputed company Bonus eligibility for reputed company roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Founded in 2017, reputed company is on a mission to dramatically improve the health and reputed company-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI reputed company with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who reputed company our values, reputed company change and advancement, and are enthusiastic about where we're reputed company — reputed company the while bringing their own unique qualities, experiences, and expertise, in hopes of reputed company changing the reputed company experience. reputed company is an equal opportunity employer. We are committed to a reputed company and supportive work environment in which reputed company have reputed company to participate and contribute to the reputed company of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in reputed company’s reputed company of Conduct, reputed company values and the way we do business. As an Equal Opportunity Employer, reputed company does not discriminate on the reputed company of race, reputed company, religion, sex, pregnancy status, marital status, national reputed company, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender reputed company, or any other reputed company prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Apply To This Job