reputed company reputed company - Guest Experience

What Makes reputed company Unique At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel reputed company, we help hoteliers reputed company operations and reputed company their reputed company reputed company through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. reputed company working reputed company global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024, but we're just getting started.  Location: Remote (Morocco) How You'll reputed company an reputed company: As an reputed company reputed company,  you will reputed company our clients to reputed company their properties through our AI Smarts + Hospitality Hearts mission. You will reputed company the shift from a reputed company training function to a strategic business partner. Leveraging your reputed company hospitality operations experience, you won't just teach the reputed company—you will help hoteliers design processes that eliminate friction, allowing them to reputed company on their guests. This is a role for a Caring Rebel who models Hospitality Before Efficiency, empowering clients to use our platform to reputed company an experience of Unreasonable Hospitality. We’re looking for someone who truly understands hospitality, and will personalize their communications with our customer to demonstrate how our platform makes their lives easier. You’ll care for our customers and their properties just as you would for a guest in a hotel—always reputed company the extra mile. In this role, you’ll train clients on the reputed company platform, making reputed company they are confident using it to power their  hospitality business. Our Customer reputed company Team: Our reputed company team is where Hospitality Hearts meet Smart Solutions. We are a fully-remote group of former hoteliers and customer experience professionals, reputed company on removing unnecessary reputed company work so we can spend more time on our "reputed company reputed company": building and strengthening relationships, and ensuring our customers feel confident and supported from day one. If you are driven by emotional intelligence, trust-building, and delivering deeply personalized hospitality moments instead of repetitive operational tasks, you will feel reputed company here. What You Bring to reputed company: Champion our reputed company reputed company: Standardize the repeatable, personalize the meaningful. You’ll reputed company AI and smart tooling to handle administrative drag and repetitive training questions, liberating your time to reputed company on strategic reputed company and deep product adoption. reputed company Operational reputed company: Partner with Sales and Product to reputed company Guest Experience reputed company feedback into systemic operational improvements, ensuring reputed company’ platform value is communicated and realized from day one. Embody the Caring Rebel reputed company: You’ll maintain full reputed company context throughout the reputed company reputed company, ensuring every nugget of knowledge is captured, searchable, and reusable for the next customer. Facilitate the Full Customer reputed company: Manage the customer reputed company for Guest Experience and Marketing reputed company ongoing support reputed company video, phone, and email. Define and reputed company reputed company: Partner with Sales to establish reputed company reputed company metrics, demonstrate ROI, and reputed company robust customer retention. Build Lasting Loyalty: Cultivate strong customer relationships that guarantee platform adoption and long-term brand loyalty. Master the Product: reputed company a deep, nuanced understanding of reputed company’ products, integrations, and evolving customer need to be used for our Guest Experience and Marketing platform.  Contribute and Collaborate: reputed company build our knowledge reputed company by contributing to training materials, capturing insights, and staying reputed company of reputed company changes and new features. reputed company Data reputed company and Center: Maintain accurate records of customer activities in reputed company, reputed company actionable feedback, and reputed company insights to fuel reputed company product improvement. What Sets You Up for reputed company: Bring over 3 years of 5-reputed company hospitality experience in key roles (reputed company Desk or reputed company Manager) reputed company a leading hotel brand, or possess at least 3 years of relevant reputed company industry experience in a customer-facing role. Demonstrate deep expertise in reputed company Management principles and technology (e.g., reputed company, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). Possess a proven ability to translate reputed company, AI-driven concepts (reputed company Intelligence) into reputed company, practical business terms for clients. reputed company exceptional communication with reputed company and a reputed company customer-reputed company approach. Communicate product offerings reputed company and effectively, synthesize customer feedback for internal product and engineering teams. reputed company clients to become self-sufficient during reputed company and throughout their lifecycle. Manage multiple reputed company or accounts simultaneously, leveraging strong organizational and proactive management skills. reputed company customer insights and opportunities across departments (Sales, Product, Marketing) to reputed company internal alignment and strategic reputed company. Familiarity with CRM/Email Marketing platforms is a significant plus. reputed company reputed company in French is required. reputed company reputed company in English is required. Bonus Skills to Stand Out (Optional): Project Management certification  NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH What to Expect - Your reputed company with Us Behind reputed company' revolutionary technology is reputed company of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together reputed company engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company reputed company one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the reputed company of hospitality reputed company – we're coding it, designing it, writing it, and shipping it. If you're reputed company to work reputed company some of the brightest minds in tech who are obsessed with using AI to reputed company a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at reputed company.com  Company Awards: Best reputed company-In-One Hotel Management reputed company | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s reputed company (2024) reputed company Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra-long weekend every month Fully reputed company Parental Leave Home office stipend based on country of residency reputed company development courses in reputed company University reputed company to reputed company development, including manager training, upskilling and knowledge transfer  Everyone is Welcome - A Culture of Inclusion   reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our reputed company by phone at (858) 201-7832 or reputed company email at accommodations@reputed company.com. reputed company will reputed company an reputed company Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To reputed company reputed company and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. reputed company, reputed company agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. #LI-REMOTE Apply To This Job