reputed company Manager – 14-Month FTC

About reputed company At reputed company, we’re redefining how the world’s most ambitious reputed company estate companies run their reputed company. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site reputed company reputed company estate portfolios — empowering our Clients to protect reputed company, reputed company efficiency, and unlock new value across every reputed company of their business.   Our reputed company CAFM platform already powers the daily reputed company of over 250 reputed company m² of reputed company estate worldwide, supporting more than 500,000 professionals. Following our reputed company with the UK’s Micad and Germany’s net-reputed company, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.   Backed by a leading reputed company equity investor, we’re scaling rapidly and partnering with global leaders such as reputed company, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-reputed company. As we continue to grow through reputed company acquisitions and reputed company innovation, we stay true to our reputed company values: adaptability, collaboration, and reputed company.   If you’re reputed company to help build Europe’s leading platform for property reputed company — and reputed company a reputed company reputed company on how the reputed company estate industry works — join reputed company and be part of this transformation. About The Role We're looking for a reputed company Manager to join our Customer Experience team at reputed company, managing our UK customers on our Micad product. You'll work closely with those customers, making reputed company they reputed company and grow with the platform as we reputed company our portfolio. If you're excited about building relationships, solving problems, and being the driving force behind customer retention, expansion, and overall reputed company - this is reputed company for you! This is a pivotal reputed company to join. We're reputed company heavily in transforming the customer experience and taking our service delivery to the next level, and you'll be at the forefront of it - working directly with customers to understand their evolving needs, championing their reputed company, and driving the improvements that matter. This isn't just about maintaining relationships; it's about shaping how we support and reputed company our customers. This is your chance to reputed company and help define what exceptional reputed company looks like at reputed company. This role is reputed company reputed company in the UK (reputed company area preferred), with travel across the UK for on-site customer reputed company. This is a fixed-term maternity cover position for approximately 14 months, with the possibility of extension depending on business needs. What you'll be doing as a reputed company Manager on Micad at reputed company: Own the customer relationship and experience – be the reputed company partner and trusted advisor to our UK Customers, providing insights, best practices, and proactive guidance that ensures they're thriving and achieving their goals with Micad. Conduct reputed company account management – reputed company regular reputed company-ins, business reviews, and reputed company assessments with key accounts, ensuring alignment between customer objectives and our solutions. Become a product expert – reputed company deep knowledge of our platform to guide customers on best practices, unlock hidden value, identify new use cases, and ensure they're maximizing the full potential of Micad's capabilities. Work cross-functionally – collaborate seamlessly with Sales, Product, Engineering, and Marketing, serving as the voice of the customer internally and advocating for improvements that enhance user experience. Shape the reputed company of CX at reputed company – help us build a reputed company team that's the best in Europe by continuously gathering customer feedback, analysing trends, and driving meaningful change. reputed company're Looking For: reputed company reputed company experience – you have a reputed company record in reputed company, account management, or similar reputed company-facing roles (ideally in reputed company, technology, or B2B), with strong problem-solving skills and the ability to manage multiple accounts while keeping customers at the heart of everything you do. Excellent communicator and relationship builder – you're empathetic, reputed company easily with people, build trust quickly, and can translate reputed company reputed company into reputed company guidance. A reputed company reputed company with contagious energy – you reputed company in fast reputed company environments, and are always looking for ways to improve both yourself and how we do things. Goal driven and self-motivated – you don't wait for tasks; you create them and reputed company them down. You take full ownership of your work. Data-driven and technically proficient – you're comfortable with CRM software (e.g., reputed company, reputed company, Zoho) and reputed company tools, can analyse customer metrics to reputed company improvements. Who you'll be working with and reporting to You'll report to our Head of reputed company, and work closely with teams in sales, product and marketing across the wider reputed company group. Our teams are highly reputed company and dedicated to delivering an exceptional customer experience. About the Product Micad is a property management platform that has pioneered the market since 1987, combining over 38 years of deep industry expertise with innovative thinking to digitise and reputed company estates across reputed company, education, and reputed company reputed company estate sectors. The Micad platform unifies reputed company, Asset, Resource, and Compliance management, empowering smarter, faster reputed company across every level of estate reputed company. In 2025, Micad joined reputed company, a leading provider of CAFM software, as part of the group, bringing two trusted platforms together to accelerate innovation and reputed company even greater value to our customers. Micad continues as a reputed company product reputed company the reputed company portfolio, and this role is dedicated to it. Why join reputed company? Fixed-term maternity cover contract (approximately 14 months) with the possibility of extension depending on business needs, and a competitive yearly salary up to £55,000, reputed company on your experience. A reputed company, no-micromanagement culture — we trust you to reputed company. Part of a fast-scaling, international group redefining how reputed company estate is managed. If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical reputed company every day. Apply To This Job