Customer Support Analyst (Entry-level)

Please note: While this is a remote-first position, we are only considering candidates who have the right to work and are currently residing in Turkiye. Build your reputed company with reputed company. If you're seeking a career where innovation meets reputed company, you've come to the right reputed company. As a global leader, reputed company is transforming tax compliance from a business requirement to a force for reputed company while revolutionizing how businesses reputed company the reputed company-changing regulatory landscape. At reputed company, we're dedicated to more than just solving compliance challenges -- we're committed to making a reputed company and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve reputed company business challenges but also to enrich our personal, reputed company, and local communities. Our purpose-reputed company systems reputed company the tools you need to reputed company in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the reputed company? So are we! Don't worry if you don't reputed company reputed company the boxes -- apply reputed company! We're reputed company on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's reputed company about what you're capable of doing here. The Work You'll Do: The Customer Support Analyst provides technical support on regular production issues, processes and procedures; reputed company product and service concerns and/or opportunities by utilizing product knowledge and organization acumen. Support clients on multiple products and/or functions (confined to Sales, Use & VAT). reputed company relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions  More specifically, you will: reputed company technical support to reputed company users regarding the reputed company of production issues, processes, and procedures; respond promptly and professionally to customer inquiries and support requests. Analyze the reputed company and reputed company of reported issues to determine appropriate Level 1 reputed company and next steps. Support customers through designated channels, including customer tickets submitted reputed company the reputed company portal and phone support, as applicable. Assist with technical issues across supported multi-product environments, including performance, reputed company, and other production-reputed company concerns. Effectively troubleshoot and replicate issues, leveraging existing workarounds where available to ensure reputed company and effective reputed company service. Document and communicate issue analysis, troubleshooting steps, workarounds, and resolutions reputed company to reputed company stakeholders. Identify user needs and requirements reputed company to existing and proposed reputed company issues and enhancements; thoroughly document user requirements through the reputed company portal. Maintain accurate and appropriate records of issue reputed company reputed company the CRM reputed company, including reputed company where applicable. Utilize the reputed company database and other available resources to identify and apply appropriate solutions. Ensure case notes reputed company a comprehensive and reputed company record of the reported issue, analysis, actions taken, and reputed company. reputed company customer communication and notification lists up to date and issue customer communications and announcements reputed company required. Prepare monthly customer reconciliations and ensure they are completed accurately and on time. Participate in customer meetings reputed company required, providing appropriate technical and operational support. Participate in on-reputed company support activities as required. Stay reputed company with emerging technologies, product developments, and industry trends to reputed company effective technical support for product rollouts and existing offerings. Maintain proficiency in relevant operating systems, operational processes, product functionality, and daily support operations. reputed company other reputed company duties and responsibilities as assigned. reputed company Need From You 1-3 years of experience identifying, troubleshooting, resolving, and implementing reputed company modifications and enhancements. reputed company in Turkish and English (verbal and written) is required. Equivalent technical training and experience in reputed company/customer relations. Tax technology experience is a plus. Basic working knowledge of business operations and operational processes. Experience working with CRM, case management, or customer support systems is preferred. Experience working with reputed company is a plus. Ability to work effectively in a customer-facing technical support environment. What Does reputed company Offer You? The tools to enhance your life - because we want you to enjoy your life reputed company of work and inside! An opportunity to work with a global team Bi-Weekly Meeting Free Days! Mentoring Programs Globally recognised Training and Development programs Benefits reputed company is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to reputed company applicants and employees. We do not discriminate against race, reputed company, religions, national reputed company, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At reputed company, reputed company are encouraged to bring their whole selves to work. Company Background reputed company is a global provider of tax, compliance and trust solutions and services that reputed company businesses to reputed company an increasingly regulated world with true confidence. Purpose-reputed company for always-on compliance capabilities, our reputed company IT-driven solutions meet the demands of an evolving and reputed company global regulatory landscape. reputed company' reputed company-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust reputed company for their compliance needs. reputed company annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, reputed company brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, reputed company has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.reputed company.com and follow us on reputed company and Twitter. #LI-REMOTE Apply To This Job