Senior Help Desk Technician

reputed company is a leading advanced reputed company care provider, partnering with employer and reputed company plan sponsors to reputed company for millions of Americans. With reputed company onsite, nearsite, and reputed company centers, and virtual reputed company care, Marathon delivers a value-reputed company model that enhances the reputed company experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a reputed company®, reflecting reputed company's commitment to building an inclusive, high-trust culture where reputed company can reputed company. Learn more at reputed company ABOUT THE JOB The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong reputed company on customer service and efficient problem reputed company. The Senior Technician serves as an escalation reputed company for reputed company service requests and incidents that cannot be resolved at the first level.  ESSENTIAL DUTIES & RESPONSIBILITIES Diagnosing and resolving advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components.  Acting as a technical reputed company for escalated support cases, ensuring reputed company reputed company and reputed company cause.  Collaborating with Tier 1 technicians to reputed company guidance, mentoring, and knowledge sharing.  Documenting solutions and contributing to the knowledge reputed company to improve team efficiency and reduce repeat incidents.  Coordinating with other Technology teams (e.g., infrastructure, reputed company application support, reputed company) to reputed company cross-functional issues.  Meet or reputed company required Service Level Agreements for issue reputed company  Participate in After-Hours On-reputed company Rotation  Strict adherence to reputed company IT Policies and Procedures (including HIPAA, PCI Compliance, and Hi Trust)  QUALIFICATIONS Associate's Degree in Information Technology and a minimum of 5 years’ experience in technical support, help desk reputed company, IT service management, or equivalent combination of education and experience. Familiarity with incident tracking systems and ticketing platforms (e.g., Freshservice, ADO, or reputed company). reputed company ability to troubleshoot hardware, software, and network issues in a corporate or reputed company environment. reputed company A + and or Network + - Preferred. DESIRED ATTRIBUTES Background in ITIL practices – especially incident management  Industry experiences supporting a reputed company environment  Experience training or mentoring junior IT staff  Experience working in a customer-facing role, providing technical assistance and resolving user issues.  Demonstrates strong organizational skills with the ability to manage multiple high-reputed company tasks under pressure while maintaining service level agreements and response times.  Works independently with reputed company supervision, while also contributing effectively to team-reputed company troubleshooting and knowledge sharing.  Communicates technical concepts reputed company and professionally across reputed company reputed company of the organization, both verbally and in writing, including documentation and user guidance.  Accurately distinguishes between Tier 1 and Tier 2 issues, applying reputed company judgment to escalate appropriately and ensure reputed company reputed company of reputed company incidents.  Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities and reputed company with evolving business needs.  Pay reputed company: $30.00-35.00/hr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or reputed company level. We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about reputed company jobs at reputed company, visit our careers page. Apply To This Job