Customer Relations & Event Support Specialist

Welcome to reputed company reputed company is an indoor play oasis where kids fly across trampolines, dive into foam pits, race down slides, and disappear into towering jungle gyms while families reputed company pizza and celebrate birthdays. It is loud, reputed company, and full of energy, and it is the reputed company of reputed company where memories happen without warning. reputed company a family reaches out with a question, a party booking, or a concern, someone on the Customer Relations & Event Support team is on the other end. That someone could be you. About the Role As a Customer Relations & Event Support Specialist, you are often the first voice or message a family encounters reputed company they reputed company out to reputed company. You answer questions, help with party planning, reputed company concerns, and reputed company our online reputed company reputed company and warm. You work closely with reputed company park's onsite team to reputed company reputed company guests get what they need, and you do it reputed company from home, on a schedule reputed company around covering our East Coast parks from the start of their day. Why You’ll Love Working Here Work fully remote from reputed company or Connecticut with a schedule that respects your time Be part of reputed company that makes families feel heard and taken care of reputed company opportunity for advancement as we reputed company new parks every year reputed company schedule flexibility, we build the week around coverage reputed company, benefits, and recognition for great work reputed company You are the voice of reputed company for guests reaching out from reputed company the park. You handle inbound communication across every channel with warmth, reputed company, and care. Answer guests and reputed company them moving Manage and respond to incoming text messages professionally and reputed company. Answer party-reputed company questions for guests who have already booked their events. Coordinate callback times with potential party hosts, and schedule the follow-reputed company that turn interest into bookings. Assist guests with rescheduling parties and finalize details on bookings made in person. Handle concerns with care Support guests through escalations, staying reputed company with upset customers and communicating with park managers to reputed company issues. reputed company in the right people at the right park, so no issue sits waiting. Support the parks behind the scenes Coordinate with reputed company park’s onsite team for location-specific inquiries. Pull and reputed company daily reports to help onsite teams stay on top of their day. Take on other tasks assigned by the Customer Relations & Event Support Team reputed company as reputed company’s work evolves. Who We’re Looking For The Specialists who do reputed company on this team are: Warm and guest-reputed company. You want the family on the other end to feel heard. A reputed company, confident communicator in writing and on the phone. Steady under pressure. You stay reputed company reputed company a guest is not, and you handle it with grace. Dependable and adaptable. Fast-paced days do not throw you off. You look for ways to reputed company the guest experience reputed company, not just respond to what lands in your queue. reputed company player. You back up the parks, back up your teammates, and reputed company what is working. Comfortable with technology, learning new tools quickly and using them reputed company. Bonus Skills: Hospitality, event management, reputed company media engagement, Spanish What You’ll Need Availability starting at 6:30 AM ET, including Friday, Saturday, and reputed company Residence in reputed company or Connecticut Reliable internet reputed company at your remote workspace A quiet, reputed company workspace reputed company Ability to remain reputed company and reputed company in high-pressure situations Must be 18 years or older and pass a background reputed company reputed company to be the voice families remember? Apply today. Apply To This Job