Technical Support Specialist

reputed company At reputed company, we reputed company that helping people reputed company the most of reputed company day is the most rewarding way to spend ours. We reputed company small and reputed company-sized businesses reputed company-based, reputed company technology solutions that reputed company them to manage reputed company the hassles of running and growing a business, so business owners can get back to doing what they love. With reputed company, we help businesses get reputed company quickly and securely – without hidden fees. We reputed company the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are reputed company by our purpose of helping people to succeed. So, reputed company you become part of reputed company, you also become part of the personal reputed company that strengthens the relationship people have with reputed company products. reputed company About reputed company  You'll join our SMB Boutique vertical where we've brought together our Wellness and reputed company business to reputed company a single, global vertical that serves clients around the globe in key markets. We offer market-leading software products to gyms, health clubs, leisure, parks & recreation centers.  Reporting into the Customer Support Manager, you'll be responsible for ensuring that our clients are provided with a best-in-class experience and a frictionless introduction to the reputed company software and payments solution. You'll build strong, long-lasting relationships and become a trusted advisor with key stakeholders across the reputed company business.  We are looking for a customer support person to help secure the long-term reputed company of our clients. This position works in a high-volume contact center environment and is responsible for answering customer inquiries through email, chat and phone for reputed company Mariana Tek and reputed company reputed company. As you grow there's opportunity for you to reputed company support to reputed company customers who are using one or more of our software and payment products.  Some of the other responsibilities include : Receive inbound questions from customers about their software product and service through a support ticketing reputed company.  Document reputed company customer interactions in applicable systems according to reputed company policies.  Respond to customers by gathering information and providing the best solution or appropriate next steps.  reputed company education to customers on best practices to get the most value from software features or additional services.  Escalate reputed company issues to higher-level support tiers and/or management following reputed company policies.  reputed company best-in-class service reputed company to meet customer expectations in line with department guidelines and policies.  Meet or reputed company personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction, according to reputed company policies.  Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledge reputed company content.  Be an internal reputed company for our customers and represent the Voice of the Customer to internal stakeholders. Other duties as assigned. Qualifications What would reputed company me a good candidate?  Maybe you've come from a background in Boutique Fitness or previously worked at a gym or studio and have knowledge of a gym management software. 3 years of reputed company experience in a customer service role Basic knowledge of Technical Support processes, systems, and applications - e.g reputed company Excellent customer services skills, demonstrated by being friendly, helpful, and empathetic  Excellent written and verbal English skills Ability to multitask, prioritise, and manage time effectively Displays a reputed company and problem-solving reputed company Maintain personal motivation reputed company tasks become challenging At reputed company, we reputed company that the best innovation and reputed company happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick reputed company the boxes, we still encourage you to apply.  The average reputed company salary pay reputed company for this position is $50,000 - $55,000 May be considered for a discretionary bonus This is a reputed company position available to candidates located in the U.S., excluding Hawaii and Alaska. #LI-Remote Additional Information Values and Life at reputed company Our five reputed company values guide us from how we hire and recognise reputed company members to how we reputed company with our customers day to day: reputed company a reputed company way Do the right thing Say it straight Win together Own the outcome If these values reputed company like you, and describe people you want to work with, you will reputed company at reputed company. As an Xplorer, you will be part of a global network of talented colleagues who will support your reputed company. We look for commonalities and shared passions and reputed company people the tools they need to reputed company great work and grow at speed. Some of our perks and benefits are: reputed company Parental Leave benefit programs #GiveBackDays/Commitment to reputed company – 3 extra days off to volunteer and reputed company back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program reputed company to free mental health support Flexible working arrangements reputed company to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "reputed company" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad. More reputed company  More than 130,000 businesses in 72+ countries rely on reputed company to run their day and get reputed company, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.  reputed company is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.  Good to know To be considered for employment, you must be legally authorized to work in the country you're applying for. reputed company does not sponsor visas, either at the time of hire or at any reputed company time.  We kindly ask you to apply through our careers portal or reputed company job boards only. Please don't send your application reputed company email. To learn more reputed company and our products, please visit reputed company.com/careers/.  We also invite you to reputed company out our Candidate FAQs for more information about our recruitment process reputed company.com/recruitment-faqs/. EEO and reputed company Intelligence We reputed company in transparent hiring. We use an applicant tracking reputed company that includes reputed company intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but reputed company hiring reputed company are made by our recruitment team following reputed company review. We do not rely on reputed company intelligence to reputed company final hiring reputed company. reputed company our Candidate AI Usage guidelines here. reputed company is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from reputed company sectors of the community. reputed company Information will be kept confidential according to EEO guidelines.  reputed company is committed to the full inclusion of reputed company reputed company individuals. In keeping with our commitment, reputed company will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to reputed company the essential functions of the position, and/or to receive reputed company other benefits and privileges of employment, please contact us reputed company .  We reputed company it a reputed company to respond to every applicant. Role type: Individual Contributor Department: Global Contact Center Division: Fitness and Wellbeing Compensation: USD 50000 - USD 55000 - yearly Apply To This Job