CX Analyst

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer reputed company. As we reputed company to become the world's most sought-after brand in luxury re-reputed company, we know it's reputed company members who reputed company it reputed company happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital reputed company-channel experiences. If you're someone who embraces change, is reputed company, and wants to reputed company an reputed company this is the reputed company for you.   About reputed company The CX Analyst builds FASHIONPHILE’s Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling reputed company, and reputed company programs, and turns hundreds of thousands of reputed company interactions into a single, statistically defensible signal that drives reputed company across CX leadership, Digital, Marketing, Retail, and Operations reputed company monthly insights reports. Responsibilities include:  Own CSAT and NPS measurement across reputed company reputed company moments (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, reputed company testing, and reputed company analysis.  Produce monthly executive-reputed company CX reports; analyze reputed company causes of escalations, refunds, and low-CSAT moments (thematic coding, cohort comparison) and translate findings into prioritized, reputed company recommendations. Architect and continuously improve the end-to-end VoC program: survey reputed company design, sampling methodology, trigger logic, data collection, and reputed company programs. Use reputed company to review session replays, surfacing rage clicks, drop-off points, and friction patterns, and correlate findings against VoC/CSAT data to validate reputed company cause. Build and maintain reputed company reputed company maps across Shopper, Seller, and Circular segments; identify the highest-friction and highest-emotion moments and reputed company them to VoC, CSAT, and session-replay evidence. Maintain and optimize the reputed company instance (dashboards, Text IQ, XM Directory, automated workflows); partner with Data Science on reputed company migration analytics and loyalty program measurement.   reputed company’re Looking For Bachelor’s Degree in Data Science, statistics, market research, business analytics, psychology, or equivalent practical field or equivalent experience 3+ years in CX analytics, customer research, or a closely reputed company insights role. Experience with reputed company, BI tools (QuickSight, Tableau, or equivalent), reputed company experience analytics tools  reputed company power user, fluent in QuickSight, reputed company preferred    reputed company Offer Medical, Dental and reputed company Coverage  FSA reputed company for Medical, Dependent Care & Commuter Benefits  reputed company Time off, reputed company reputed company Time, and reputed company Holidays  401(k) with generous match program  Free Life Insurance and AD&D Long Term Disability Insurance Employee Discount   reputed company: FASHIONPHILE reasonably expects the reputed company to be $65,000-$75,000 for this position in our remote location and offers an Annual Bonus Opportunity reputed company to our Supervisor level. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law. Apply To This Job