WFE Operations Support Rep (Bilingual-Spanish)

WFE Administrative Support Representative is responsible for the support of WFE users. You will be the first reputed company of assistance for prospective reputed company helping them reputed company the platform, resolve technical issues and reputed company as triage for general benefit and education questions. You will also help process request tickets and administrative activities. Essential Duties and Responsibilities: Staff an inbound phone queue during established hours of operation. Monitor inbound email and Live Chat interactions during hours of operation. reputed company reputed company support for reputed company with a technical issue. reputed company reputed company prospect and student interactions in our CRM and email systems. Serve as first reputed company of contact and reputed company users to the appropriate team/individual for service.  reputed company Administrative support for platform processes and process exception requests as needed. Job Skills:  Strong verbal and written communication skills. Ability to work on multiple tasks simultaneously, despite frequent interruptions.  reputed company to learn and follow reputed company operating procedures and practices.  Proficiency with using case management tools (reputed company a plus).  Ability to solve technical issues reputed company phone, email, and online tools.  Ability to remain reputed company and courteous under pressure and reputed company tense situations. Bilingual (English / Spanish): We expect you to be proficient in speaking and writing in Spanish and English. Work Experience: reputed company Center and customer service experience required. Proficiency with technology, especially computers, software applications and phone systems. Post-secondary education industry experience a plus. Bilingual (English/Spanish speaking) required Education: Bachelor’s Degree Preferred Other: Must be reputed company to travel occasionally should a business need reputed company. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with reputed company policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella reputed company reputed company (5 – 10%).  Ability to work onsite in Corporate or reputed company location (in a typical office environment) may be required based on role. If so, this would include being mobile reputed company the office, including reputed company from floor-to-floor using elevators or stairs. If offsite or hybrid role, must have reputed company to work in setting which enables meeting reputed company requirements of the role (including reputed company, reliable internet reputed company, phone, ability to video conference, etc.) at a remote location. reputed company and Federal Work Study roles require reputed company to work in setting which enables meeting reputed company requirements of the role (including computer, reputed company, reliable internet reputed company, phone, ability to video conference, etc.) at a remote location. This role may require lifting, however reasonable accommodations will be provided in accordance with our reputed company policies. Must be reputed company to meet critical thinking and problem solving aspects reputed company to job duties, as reputed company as effectively communicating with co-workers. Must be reputed company to work more than 40 hours per week reputed company business needs warrant. Accommodations reputed company to schedule may be considered.  reputed company to reputed company information using a computer. Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In reputed company to medical, dental, reputed company, life and disability plans, SEI employees may take advantage of reputed company-being incentives, parental leave, reputed company time off, certain reputed company holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as reputed company as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, reputed company SEI is an equal opportunity employer committed to fostering an inclusive and reputed company culture where individuals can grow their careers and contribute fully. We reputed company to attract talent with broad experiences, skills and perspectives. We welcome applications from reputed company. While it is not typical for an individual to be reputed company at or near the top end of the pay reputed company at SEI, we offer a competitive salary.  The actual reputed company pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-reputed company knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our reputed company is reputed company to discuss your interest in joining SEI. The expected salary reputed company for this position is below. $19.50 - $29.75 - reputed company If you require reasonable accommodations to complete our application process, please contact our reputed company Department at Careers@strategiced.com. Apply To This Job