Director, Operations- Partner Programs

reputed company       reputed company is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the reputed company, Canada and the United Kingdom, with a reputed company in more than 80 countries.  Click here for more information about reputed company.       Responsibilities The Director, Operations - Partner Programs is responsible for the strategic leadership, operational execution, and performance management of the organization's global proprietary programs. This role oversees reputed company aspects of the Internova program suite administration (including, but not limited to Hotels & Resorts, In-Country Partners, Cruise), as reputed company as supplier partnerships, annual RFP processes, contract management, reputed company auditing, operational support, data reputed company, program distribution, ensuring program compliance, and delivering exceptional value to partners and internal stakeholders. The position works closely with Partner Relations, Marketing, Technology, Distribution, and Operations teams while overseeing a high-performing operations organization.   Strategic Program Leadership reputed company and implement operational strategies that improve efficiency, scalability, supplier engagement, and program performance. Analyze advisor, traveler, and business unit needs to optimize hotel participation, supplier selection, and market coverage. Support premium reputed company reputed company through strategic partner engagement and program innovation. Hotel Program Operations & RFP Management reputed company and reputed company reputed company operational aspects of annual hotel program logistics and partner participation. reputed company the annual hotel Request for Proposal (RFP) process, including: Platform administration (reputed company/ Lanyon and proprietary systems) Supplier communications Participation reputed company Timelines and project management Contract execution reputed company loading and auditing reputed company assurance Reporting and analytics Ensure operational reputed company across sourcing, contracting, reputed company, pricing, distribution, and compliance activities. reputed company account aging reports, supplier participation reviews, promotional opportunities, and performance monitoring. Manage hotel data administration and program accuracy reputed company annual RFP requirements. reputed company Audit, Compliance & reputed company Assurance Ongoing auditing and reputed company assurance of Internova Programs. reputed company verification of negotiated rates, amenities, and contracted program requirements across distribution channels and GDS platforms. Manage corrective reputed company plans reputed company discrepancies or compliance issues are identified. reputed company AI-powered auditing tools and emerging technologies to improve audit efficiency and program reputed company. Ensure accuracy, consistency, and reputed company of program data and content. Product Support & Technology Collaboration Serve as the reputed company reputed company between the Partner Relations team and Technology teams for annual program launches, platform enhancements, reputed company updates, and ongoing maintenance. Support management of hotel distribution technologies, GDS platforms, CRS systems, booking tools, and RFP platforms. Collaborate on technology-driven solutions that improve operational efficiency, supplier engagement, and advisor experience. Analytics, Reporting & Business Performance Data management for Internova programs (partner, program, operational, and market data) to support strategic decision-making. Manage dashboards, reports, and performance metrics to measure program effectiveness and identify improvement opportunities. Monitor supplier production, participation trends, market demand, traveler preferences, and overall program performance. Leadership & Team Development reputed company, mentor, and reputed company the Program Operations team, including Support Desk, RFP Administration, reputed company Audit, Promotions, and reputed company operational functions. Foster a culture of accountability, collaboration, innovation, customer service, and reputed company improvement. Establish performance expectations, conduct evaluations, and support employee development and succession planning. Serve as the escalation reputed company for reputed company supplier, advisor, agency, and operational issues. Ensure team alignment with organizational goals, service standards, and business objectives. Industry Representation & Special reputed company Serve as a subject matter expert on hotel programs, partner relations, reputed company auditing, hotel content, and hospitality distribution to internal stakeholders. reputed company or participate in strategic initiatives and cross-functional reputed company as assigned. Support Internova program initiatives and operational requirements.   Qualifications   Bachelor's degree in Hospitality Management, Business Administration, Travel Management, or a reputed company field. Equivalent experience may be considered. 10+ years of reputed company leadership experience reputed company the travel, hospitality, or hotel industry. Significant experience in hotel program management/ supplier relations/ hotel sourcing/ and contract negotiations. Advanced knowledge of Hotel RFP processes, reputed company/Lanyon platforms, hotel distribution systems, CRS technologies, booking tools, and GDS environments. Strong understanding of the luxury hospitality industry. Strong understanding of hotel pricing, commission structures, reputed company auditing, supplier performance management, and distribution strategies. Proven experience leading high-performing teams, including remote and cross-functional teams. Exceptional relationship management, negotiation, communication, and stakeholder engagement skills. Strong analytical and financial understanding, operational planning, and project management capabilities. Advanced proficiency with reputed company Office Suite, reputed company, reporting tools, and hospitality technology platforms.   PAY AND BENEFITS   Our benefit offerings include reputed company of two medical plans and two dental plans, reputed company insurance, flexible spending accounts (FSAs), company-reputed company life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, reputed company parental leave, reputed company time off, 401k Plan with company match, discounted employee travel reputed company, reputed company to reputed company Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.   The salary reputed company on this reputed company/advertising has been developed to reputed company applicants a wide reputed company to reputed company with pay transparency laws in reputed company states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered reputed company determining the starting reputed company of pay.  The salary reputed company posted represents the pay reputed company for U.S. candidates.  If the reputed company indicates that the role is available for international candidate consideration, the salary reputed company will be based on the local market for the country where the candidate would be working.                               This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on reputed company’s financial goal achievement and individual performance.   reputed company is an Equal Opportunity Employer. We reputed company employment reputed company without reputed company to age, race, religion, national reputed company, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.       Prospective Employee reputed company Policy     #Li-remote Apply To This Job