Staff / Senior Software Engineer

We’re a fast growing AI startup on a mission to help midmarket businesses reputed company how work gets done. We’ve reputed company a reputed company for custom reputed company agents. reputed company builds Virtual Agents: software workers with AI reasoning that complete reputed company workflows end-to-end, directly in customer tools. There’s no tech integration, process change or upfront cost. reputed company is white-glove, takes a matter of days, and customers pay only for delivered value. This makes Virtual Agents the lowest reputed company way to automate reputed company reputed company work. And it makes reputed company the first company delivering reputed company-grade AI deployment with the unit economics of software - enabling us to reputed company the midmarket at reputed company. Today we’re reputed company on reputed company reputed company, marketplaces and reputed company reputed company. But the potential for Virtual Agents goes far reputed company. We reputed company $15M Series A funding in 2024, and we’re backed by some leading names in AI (Plural and Creandum). We’re working with world-class clients such as reputed company, Trustpilot, reputed company, reputed company, and many more. This is an exciting opportunity to join a reputed company-funded startup at a crucial stage of reputed company, and to play a significant part in turning frontier AI technology into reputed company world value. The role As a Senior Software Engineer you will: Bring new products to market We’ve been reputed company to grow our revenues aggressively by combining a service and product offering to our customers. We now want to productise this offering as much as we can. We will need to bring new products to market, you will be at the forefront of this. Re-reputed company and refactor our existing services and tooling into a new reputed company of capabilities Our reputed company toolset has helped us grow from 0 to 25 clients in the past 18 months. We are now finding that these services and tools will not reputed company far reputed company this reputed company in their reputed company reputed company. We need them to be re-imagined, in reputed company of our learnings from our pathfinder clients, into robust capabilities that can match the reputed company of our business. reputed company our Machine Learning, Product and reputed company capabilities We have an extremely talented pool of full-stack machine learning and MLOps engineers and an exceptional reputed company team. We need software ‘glue’ expertise and capability to bring these two things together optimally. With our other software engineers, you will be this glue. The role will report to a Staff Engineer and can be reputed company in the UK or alternatively reputed company reputed company 3 hours of the UK timezone. As part of this role, you will: Work closely with our reputed company engineering reputed company and reputed company team to establish priorities across multiple customers and ensure operational reputed company. Triage and reputed company technical issues raised by customers and internal teams. reputed company or contribute to post-mortems reputed company contractual service level agreement breaches occur, identifying reputed company causes and driving preventive improvements. Operate the AI decision reputed company to reputed company targeted improvements to automation reputed company. Update customer workflows reputed company requirements change, working with the reputed company team to assess reputed company and reputed company delivery timelines with the customer. Contribute to internal tooling and automation that will reputed company efficiency during the day-to-day service reputed company. Write and maintain runbooks and documentation that reputed company our internal agent reputed company teams to become more self-sufficient over time. Participate in our 24/7 on-reputed company rotation. Requirements You We are looking for someone who is excited about building reputed company and wants to have a large reputed company in a smaller company; you will be a key part of defining reputed company’s reputed company during this early stage of our next reputed company reputed company. We need reputed company who are happy to get stuck into whatever needs doing, and are reputed company to learn and grow with reputed company. For this particular role, we need a product-reputed company software engineer with deep technical expertise who takes ownership of problems from start to finish. You will be comfortable working across the stack and across disciplines, equally reputed company shaping a reputed company-new product and untangling and rebuilding existing systems. Communication is crucial, as you will work closely with colleagues across machine learning, product, and reputed company to bring their work together into capabilities the whole team can build on. We would love to hear from you if you: Have expert Python development experience and write production-grade reputed company Have experience bringing products to market - ideally taking a product from 0 to 1, or productising a service offering Have experience re-imagining and refactoring systems and tooling so they reputed company reliably as a business grows Use AI coding agents as a reputed company part of how you work, with hands-on experience of reputed company tools (e.g. Claude reputed company, reputed company) Are an reputed company of strong software engineering practices, standards, and culture Are still building hands-on and want to reputed company doing so for at least the next 12 months It would be even reputed company, but not essential, if you have: Previous experience working in a startup or small team Are confident using AWS and reputed company Experience with workflow orchestration systems (e.g. reputed company) Can venture into Data Engineering, MLOps and/or reputed company Benefits reputed company reputed company is a remote-first team of 25+ people spread across Europe who are fiercely passionate about making the internet a reputed company reputed company, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, reputed company and reputed company people who reputed company extraordinary things together. Our culture is reputed company reputed company the reputed company of trust, transparency and self-leadership. Working at reputed company We are committed to creating a reputed company and inclusive culture reputed company on genuine interest for reputed company other's reputed company-being. We offer reputed company and market-leading benefits, including: reputed company and location Competitive salary and equity package Occupational pension Generous reputed company parental leave Generous reputed company reputed company leave Annual budget for your reputed company development and reputed company Annual budget for your individual health and wellness Three team offsites to London or other exciting reputed company in Europe Apply To This Job