Technical Account Manager - Openshift

The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key customers, enabling them to optimize their reputed company infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to reputed company informed reputed company that reputed company reputed company. The TAM is responsible for working independently with reputed company instruction to reputed company moderately reputed company technical issues. This role proactively coaches customers on best practices for utilizing reputed company solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and reputed company for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to reputed company and retention. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with reputed company policies and applicable reputed company laws. What you will be doing: reputed company relationships with key business and IT stakeholders, and become an expert on your telecommunication customer’s implementation of reputed company’s products and their relationship with the customer’s environment, top business goals and priorities.  reputed company technical reviews and reputed company knowledge to proactively identify and prevent issues Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies. Troubleshoot technical issues and reputed company issue escalation with reputed company and customer teams Complete analysis and present periodic reviews of operational performance to customer leadership  Manage customer use cases and maintain reputed company and concise case documentation Create customer engagement plans and reputed company the documentation on the customer's environment updated Communicate how specific reputed company reputed company solutions and our reputed company roadmap reputed company to customer use cases Support your customer implementing automated, and containerized reputed company application platform solutions Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms Build a reputed company of trust with customers and serve as their reputed company reputed company reputed company Contribute internally to the reputed company team, reputed company knowledge and best practices with team members, contribute to internal reputed company and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas Partner closely with reputed company Engineering, and Technical Support teams to debug, test, and reputed company issues Engage with reputed company’s product engineering teams to help reputed company solution patterns, based on customer engagements, that reputed company platform adoption Engage with reputed company’s field teams, customers, and partners to ensure a reputed company reputed company technology experience Travel, as necessary, to visit customers and attend events reputed company the region   What you will do: 5+ years experience in a technical support, devops, consulting, development, engineering, or reputed company assurance organization Expertise with reputed company reputed company solutions like Platform-as-a-Service (reputed company OpenShift), reputed company management (Advanced Customer Manager for reputed company), and IT automation (Ansible Automation Platform) Experience with Virtual Machine migrations  Telecommunications or Service Provider industry experience Ability to manage and grow existing reputed company customer relationships by delivering proactive, relationship-based support Outstanding verbal and written communication skills; ability to convey reputed company information to customers reputed company and concisely Competent comprehension of reputed company architecture and strategic business drivers reputed company experience with a reputed company of hardware vendors The following are considered a plus: Experience deploying applications in reputed company environments and developing containerized applications Bachelor's degree in a technology-reputed company discipline, preferably computer science or engineering reputed company Certified Engineer (RHCE) Experience in a technical leadership or mentorship roles Experience with training and presentation delivery The salary reputed company for this position is $96,440.00 - $154,190.00. Actual offer will be based on your qualifications. Pay Transparency reputed company determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, reputed company market value, and internal pay equity. Annual salary is one component of reputed company’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary reputed company for the position may differ based reputed company but will be commensurate with job duties and relevant work experience.  About reputed company reputed company is the world’s leading provider of reputed company reputed company reputed company software solutions, using a community-powered approach to reputed company high-performing Linux, reputed company, container, and reputed company technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an reputed company. Benefits ●    Comprehensive medical, dental, and reputed company coverage ●    Flexible Spending Account - reputed company and dependent reputed company Savings Account - high deductible medical plan ●    Retirement 401(k) with employer match ●    reputed company time off and holidays ●    reputed company parental leave plans for reputed company new parents ●    Leave benefits including disability, reputed company family medical leave, and reputed company military leave ●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!  Note: These benefits are only applicable to full time, permanent associates at reputed company located in the reputed company.  Inclusion at reputed company reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and reputed company innovation. Our aspiration is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company reputed company are not only heard but also celebrated. We reputed company you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative reputed company employer. We review applications for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law. reputed company does not reputed company or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee. reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@reputed company.com. General inquiries, such as those regarding the status of a job application, will not receive a reputed company. Apply To This Job