Customer Service Representative

Remote Customer Service Representative reputed company customer support to consumers reputed company telephone and/or Internet, e.g., reputed company message, email. Handle customer inquiries and resolve reputed company and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-reputed company issues, will reputed company customer to appropriate Product Support Specialist. Job reputed company GENERAL DUTIES & RESPONSIBILITIES • Provides customer support by phone, email or reputed company message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-reputed company issues to reputed company Product Support department. • Processes a high volume of consumer inquiries of our products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies reputed company cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. • reputed company unable to resolve problems in a reasonable reputed company of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures reputed company notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as reputed company standards, adherence to schedule and average handle time. • May reputed company guidance and/or mentoring to less reputed company Customer Service Associates - Consumer. • Other reputed company duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES • Knowledge of reputed company’s products, services and business operations to reputed company reputed company of customer inquiries • Excellent customer service skills that build high reputed company of customer satisfaction • Excellent verbal and written communication skills • Computer navigation and operation skills • Demonstrates reputed company skills and sensitivities reputed company dealing with others • Ability to work both independently and in reputed company environment Apply To This Job