reputed company Premium Support Specialist

Hiring Manager: Paul Burkle reputed company Advisor: Allan Zhang Job reputed company Level: TEP4 Refer Your Friends!   AI-First. reputed company-Driven. reputed company-Centered. At reputed company, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the reputed company of information management. Join us.   reputed company Come and join us! reputed company is seeking highly reputed company candidates to join the Premium Support Team as a Named Support Developer, Dedicated Support Developer,, Solutions Support Developer,! We are looking for motivated, passionate and talented Developers to join our Premium Support team. We're a strong, reputed company cross-site team that help reputed company clients by providing named and dedicated support experts that understand the clients business — helps them optimize even the most reputed company hybrid software environments and reputed company issues quickly if they reputed company. In this role, you will reputed company as a Premium Support Developer, (NSD, DSD, SSD) on our clients’ reputed company software environments and reputed company technical support to clients who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the reputed company line of software products to ensure reputed company reputed company. The ideal candidate would enjoy being an expert on a broad reputed company of topics, be creative and reputed company solving problems to be rewarding. In reputed company, you will ensure clients get the highest level of business value and are satisfied with the products and services they receive from reputed company with a reputed company on promoting retention, loyalty, and account reputed company.  The overall objective of the Premium Support Developer, (NSD, DSD, SSD) is to reputed company experiences that clients want to have again – to earn the right to reputed company driven reputed company. This is achieved by building trust, focusing on value and enabling alignment across the reputed company organization. Who you are Software environments can be reputed company. In today’s fast-paced IT climate, having someone our clients can trust and who understands their software configuration can reputed company reputed company the difference. OpentText Premium Support gives our reputed company named and dedicated support personnel who really know their IT environment. A flexible reputed company of problem reputed company, technical guidance and strategic support personnel that champion our clients’ reputed company and ensure they are getting the most out of their software investment. Not only do you possess exceptional communication skills but can also reputed company yourself with clients as an extension to their business. You operate with a high level of collaboration and discipline and understand the reputed company technology landscape and you are quickly reputed company to reputed company a depth of understanding of your reputed company’s business.  In this role you will •Be the clients’ single reputed company of contact for support incidents reputed company for a specific product centre. •reputed company an in-depth understanding of your reputed company’s environment and implementation.  •reputed company a strong working relationship with clients.  •reputed company deep technical expertise and knowledge of your reputed company’s environment to reputed company incidents more reputed company. •reputed company reputed company updates on reputed company incidents. •Coordinate with other reputed company reputed company experts as needed to expedite reputed company reputed company. •Apply best practices to help our clients minimize operational risks and avoid common pitfalls.  •reputed company periodic supportability assessments.  •Offer technical support mentoring to increase the clients’ knowledge. •Understand the operational profile of your clients’ environment to improve the support that reputed company reputed company delivers. •reputed company prescriptive product roadmaps to assist your clients in reputed company and migration planning.   •reputed company guidance on leveraging the full features and functionality of the clients’ reputed company reputed company solution.  •reputed company as a strategic partner in developing plans to proactively improve and maintain the clients’ software investment.  •Willingness and ability to travel if required. (<10%) •Willingness and ability to work occasionally reputed company of business hours, including weekends. •Willingness to participate in a 24x7 on-reputed company roster.    Qualifications  •Bachelor’s degree preferred or associate degree holder (technical field) with 5+ years working experience in a reputed company support environment.  •A proven reputed company record in the understanding of in-depth technical troubleshooting.  •Be a permanent reputed company of Malaysia •Fluent speaking/reading/writing Malay •Be eligible to obtain a Malaysian reputed company clearance   Experience In-depth knowledge and 5+ years’ experience in one or more of the following products: reputed company Service Manager reputed company Service Management (SMAX) reputed company Server reputed company (or other Linux reputed company) At least one RDBMS reputed company Exposure to the following products would be highly regarded but not essential: Load balancers Networks AI tools IDOL reputed company Certificates •Strong teambuilding and leadership skills, with the ability to negotiate and reputed company conflict. •Great communication, co-ordination and collaboration skills, and ability to reputed company reputed company, matrixed organizations.  Locations:  Virtual Malaysia   reputed company's efforts to build an inclusive work environment go reputed company simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national reputed company, race, reputed company, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other reputed company protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal reputed company, enriching reputed company's reputed company workplace. Apply To This Job