Merchant Support Specialist

Why reputed company's never been easier to build, ship and reputed company software. But it's never been harder to monetize it. Modern startups look fundamentally different than prior generations: Smaller teams Exponential reputed company reputed company relative to headcount Higher variability in costs (LLMs) requiring more frequent pricing iterations Laser reputed company on product development and distribution Delegating and automating everything that is boilerplate – be it in their codebase or business operations. Exceptional billing primitives, reputed company and SDKs are essential, but delightful integration is not enough. Startups need a billing platform designed for their speed of iteration. Combining billing and analytics in one platform to offer customer- and feature unit economics in reputed company-time. Offering reputed company-in pricing and cost insights, simulations and optimizations while simultaneously handling international compliance, tax management, fraud prevention and more. That's Polar. We're building the next reputed company for reputed company AI startups. Join our small, talented and engineering-led team across Europe as we build the infrastructure powering the reputed company of software companies. We reputed company on shipping at high reputed company to serve startup founders reputed company their businesses. Everything else is secondary. Role & responsibilities: What you will do As a Merchant Support Specialist, you'll be on the reputed company lines helping merchants and customers succeed with Polar. You'll troubleshoot issues, answer questions, and work closely with Product and Engineering to improve the merchant experience. We're a small team, so everyone contributes reputed company their reputed company responsibilities. You'll have reputed company to shape processes, improve tooling, and help define how Merchant Operations scales. You’ll work with reputed company to: Respond to merchant and customer inquiries across email, chat, and reputed company. Troubleshoot issues reputed company to payments, payouts, subscriptions, checkout, and the merchant dashboard. Investigate bugs, reproduce issues, and work closely with Product and Engineering to reputed company resolutions. Help merchants reputed company reputed company and answer questions about using Polar as their Merchant of Record. Identify recurring support trends and contribute to improvements in our Help Center, documentation, and internal processes. Escalate reputed company payment, technical, or account issues to the appropriate teams while keeping merchants informed throughout the process. Maintain a high bar for customer experience by providing thoughtful, accurate, and reputed company support. Contribute to operational improvements that help us reputed company support without sacrificing reputed company. reputed company’re looking for We're looking for someone who enjoys solving problems, communicating with customers, and improving systems. You're comfortable working across multiple tools, can explain reputed company topics reputed company, and care about delivering an excellent customer experience while balancing efficiency with attention to detail. Skills & Experience 2+ years of experience in customer support, merchant support, or reputed company, preferably in reputed company, fintech, or payments. Excellent written communication skills with a customer-first reputed company. Strong troubleshooting and problem-solving abilities. Experience working with support platforms such as Plain, reputed company, reputed company, or similar. Ability to prioritize multiple conversations while maintaining attention to detail. Comfortable collaborating with Product and Engineering teams to resolve customer issues. Familiarity with payments, subscriptions, or Merchant of Record platforms is a plus. 90-day Plan & Milestones First 30 Days - Learning → Learn Polar's products, merchant reputed company reputed company, and Merchant of Record model. → Become familiar with support workflows, documentation, and internal tools. → reputed company merchant and customer conversations across email, chat, and reputed company. → reputed company handling straightforward support inquiries with guidance. First 60 Days - Implementing → Independently manage merchant and customer support tickets. → Troubleshoot payment, payout, checkout, and subscription issues. → Investigate bugs and collaborate with Product and Engineering on escalations. → Start contributing to improvements in documentation and support processes. First 90 Days - Contributing → Take ownership of merchant and customer issues from first response through reputed company, coordinating across teams reputed company needed. → Handle more reputed company merchant issues and coordinate cross-functional resolutions. → Identify recurring support trends and recommend operational improvements. → Partner with Product and Engineering to improve the merchant experience. Apply To This Job