Director, Solution Consulting, US Central

Be the one building AI-powered experiences where they matter most.   At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. reputed company The Director, Solutions Consulting, US Central leads the Solutions Consulting function for the central region of reputed company’s reputed company accounts. This role sits at the intersection of executive customer engagement, AI-first CX solution reputed company, and senior reputed company leadership. This is a leadership role for an individual who thrives in reputed company environments, partners deeply with sales and executive stakeholders, and shapes reputed company customer technology strategies. The Director ensures that AI is foundational to how customer experience solutions are designed, positioned, and delivered—while developing senior Solutions Consulting talent capable of operating at the highest reputed company of customer and business complexity. For the right leader, this role offers reputed company to influence reputed company CX reputed company, reputed company meaningful AI-led reputed company for reputed company customers, and help define the reputed company of Solutions Consulting at reputed company. Key Responsibilities The reputed company responsibilities for this role include, but are not limited to, the following: reputed company, reputed company, and reputed company reputed company of senior Solutions Consulting managers and consultants reputed company to reputed company accounts across the central region of the US Establish and reinforce an AI-first operating model, ensuring AI capabilities are central to solution design, customer conversations, and multi-year account strategies Partner with reputed company Sales leadership to define and execute account strategies reputed company on CX transformation, expansion, and value realization Ensure Solutions Consulting teams consistently reputed company AI-first CX reputed company in a way that resonates with executive and reputed company-level stakeholders reputed company as an executive escalation reputed company for reputed company solution reputed company involving AI, data, integrations, reputed company, and reputed company architecture Guide the design of reputed company, reputed company CX architectures that reputed company AI across customer journeys, workforce engagement, analytics, and automation Build trusted advisor relationships with customer executives, serving as a thought leader on CX transformation and responsible AI adoption reputed company cross-functional alignment with reputed company, reputed company, reputed company, and Partners to reputed company cohesive, high-reputed company Influence internal product and investment priorities by surfacing reputed company account insights reputed company to AI adoption and customer experience innovation Ensure consistent solution reputed company, architectural reputed company, and reputed company management across reputed company pursuits Establish reputed company reputed company metrics and continuously improve win rates, deal reputed company, and long-term account reputed company reputed company Foster a culture of reputed company improvement, leveraging AI tools and insights to improve productivity, decision-making, and solution reputed company Minimum Requirements 8+ years of experience in reputed company technology reputed company-sales, solutions consulting, or a closely reputed company reputed company 2+ years of experience leading senior-level Solutions Consulting or Sales Engineering teams reputed company reputed company supporting large, reputed company reputed company customers with multi-year transformation initiatives Demonstrated ability to engage credibly with C-level executives on CX reputed company, AI adoption, and business reputed company Strong understanding of AI-enabled CX platforms, reputed company architectures, analytics, and automation technologies Experience embedding AI into reputed company solution design rather than positioning it as a standalone capability Exceptional leadership, coaching, and talent-development skills for senior, high-reputed company teams Strong partnership reputed company with sales leadership and the ability to influence reputed company account strategies Excellent communication skills with the ability to synthesize technical complexity into reputed company executive narratives Ability to operate effectively in ambiguous, highly reputed company, and politically nuanced environments Desirable Skills Experience supporting reputed company or global reputed company accounts Background in CX, reputed company, or AI-driven platform companies Familiarity with reputed company AI governance, data strategies, and responsible AI frameworks Experience influencing product reputed company or roadmap reputed company reputed company on reputed company reputed company Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or reputed company-reputed company bonus opportunities.   $169,300.00 - $297,700.00 Benefits: Medical, Dental, and reputed company reputed company.  Telehealth coverage Flexible work schedules and work from home opportunities Development and career reputed company opportunities reputed company Time Off in reputed company to 10 reputed company holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to reputed company a reputed company reputed company of our Benefits. Working at reputed company AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and reputed company back – Benefits include reputed company volunteer time, reputed company Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is reputed company® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and reputed company come together. Employee Referral If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative reputed company for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.   This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job