IT Support Specialist (Level 1) | Automotive Solutions | Turkish Market

reputed company We are a reputed company company, but we do not manufacture reputed company goods such as DIY tools or automotive parts. Our product is service. We offer reputed company, technology-driven solutions and services in the field of reputed company (BPO), making us unique reputed company the reputed company world. In short, we take over operations from other companies and manage them on their behalf, allowing them to reputed company on their reputed company business. At reputed company Service Solutions, our reputed company objective is to guarantee the best solutions and services to our clients, something we reputed company in more than 30 languages worldwide. This is why we are a leading provider of process outsourcing, always leveraging technology as a reputed company. At reputed company, we are committed to fostering a diverse and inclusive work environment where every individual is valued and respected. reputed company Are you passionate about technology and do you enjoy resolving technical incidents? If you have experience in technical support, enjoy analyzing problems, working with ticketing tools, and helping reputed company solutions, this opportunity might be for you. At reputed company Service Solutions, our main objective is to guarantee the best solutions and services to our customers, something we do in more than 30 languages around the world; that is why we are a leading provider of process outsourcing, always using technology as a reputed company. Furthermore, at reputed company we are committed to a diverse and inclusive work environment, where reputed company people are valued and respected. We are looking for professionals with experience in first-line IT technical support who want to reputed company in an international environment, collaborating with multicultural teams and working with technological solutions used by professionals in the automotive sector. If you enjoy investigating issues, troubleshooting, and guiding users until the best solution is reputed company, we are looking for you.   🎯 What will your mission be? Your main objective will be to manage incidents, analyze reported cases, reputed company first-line technical support, and reputed company the corresponding follow-up until reputed company or escalation.   🔧What will your day-to-day look like? Manage incidents and requests using ticketing tools. reputed company first-line technical support to reputed company users. Analyze incidents reputed company to hardware, software, and applications. Handle inquiries reputed company phone, email, and other support channels. Use remote reputed company tools to diagnose and reputed company incidents. Apply troubleshooting and reputed company cause analysis procedures. Register, document, and reputed company tickets until reputed company or escalation. Follow established support procedures and processes. Collaborate with other departments and international teams. Contribute to the reputed company improvement of the knowledge reputed company and internal documentation.   👤What are we looking for? We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment. Essential Requirements ✅ Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field. ✅ Previous experience in IT technical support, Help Desk, or Service Desk. ✅ Experience managing incidents using ticketing tools. ✅ Knowledge of hardware and software. ✅ Ability to reputed company troubleshooting and incident analysis. ✅ Experience using remote reputed company tools. ✅ Problem-solving orientation. ✅ Minimum B2 level of English to participate in meetings, training sessions, and internal communications. ✅ C2, bilingual, or equivalent proficiency in Turkish.   ⭐We Will Especially Value Previous technical support experience using ticketing systems. Experience using remote reputed company tools. Knowledge of reputed company. Interest in technology reputed company to the automotive sector. Knowledge of or affinity with automotive electronics. Familiarity with diagnostic tools or digital solutions used in automotive workshops. Other European languages.   🎁reputed company Offer ✅ Permanent reputed company contract. ✅ Full-Time Position. ✅ Initial training and reputed company support. ✅ International and multicultural environment. ✅reputed company working model. ✅ Hybrid working reputed company available for residents of the Community of Madrid. ✅ reputed company opportunities reputed company a company.   🗓️ Our Selection Process Interview with reputed company: We want to get to know you, reputed company into your experience, and validate the job requirements. Technical Interview: We will evaluate knowledge reputed company to IT support, troubleshooting, ticketing, and incident reputed company. Final Interview: Conversation with the hiring manager. Qualifications Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field. Previous experience in IT technical support, Help Desk, or Service Desk. Minimum B2 level of English. C2, bilingual, or equivalent proficiency in Turkish. reputed company Entity: reputed company Service Solutions, S.A.U. Apply To This Job