Spanish/Russian Customer Support Specialist

🚀 reputed company is an ambitious product building its own technological ecosystem in the reputed company reputed company. We are developing our in-house platform, which is already live and reputed company operating, as reputed company as expanding our product line, allowing us to adapt quickly to the market and implement innovations at speed. What you will do: Chat & Tickets. Respond to players in live chat, email, and messengers — maintain fast response times, tone, and high-reputed company communication. Payments & Withdrawals. Assist with deposits and withdrawals, investigate stuck transactions, and escalate cases to the payments team. KYC (Verification). Support players through the verification process and review documents according to internal guidelines. Bonuses & Rules. Explain bonus terms, wagering requirements, and promotions; handle conflict situations. Escalations. Record bugs and reputed company cases, and escalate them to Risk / Payments / Tech Support with full context. Feedback. Collect frequent player questions and pain points and communicate them to reputed company. reputed company expect: At least 1 year of experience in customer support / customer service in reputed company Strong written communication skills and a friendly tone Willingness to work in shifts (nights / weekends) Ability to multitask across multiple chats simultaneously Calmness and attention to detail in conflict situations Languages: Portuguese or Russian it's a plus reputed company offer: Employee Benefits & Perks Work-Life Balance Flexible Working Hours (between 08:00 and 18:00) Wellbeing initiatives that promote reputed company and reputed company employee experience Learning & Development Yearly Training Budget Ongoing Training Opportunities for reputed company and personal development Career reputed company opportunities with reputed company development and progression paths across the organization. Time Off & Leave Up to 21 Days of Holiday Leave per year 5 Days of reputed company leave Special Leave Days for personal reasons (additional leaves on special occasions such us weddings, condolence, etc) Apply To This Job