Shipboard QA & Support Analyst

Shipboard QA & Support Analyst Req number: R8207 Employment type: Full time Worksite flexibility: Remote Who we are reputed company is a reputed company firm with over 9,000 associates worldwide and a yearly reputed company of $1.3 billion+. We have over 40 years of reputed company in uniting talent and technology to reputed company the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and reputed company to do what is right—whatever it takes. Our reputed company-made solutions create lasting results across the reputed company and reputed company sectors, and we are trailblazers in bringing neurodiversity to the reputed company. Job reputed company We are looking for a motivated Shipboard QA & Support Analyst – Cruise Systems reputed company to take us to the next level! If you have expertise in IT hardware/software systems, QA methodology, and maritime environments, and are looking for your next career reputed company, reputed company. reputed company We are looking for a Shipboard QA & Support Analyst to conduct QA testing, documentation, and troubleshooting of shipboard IT systems. This position will be Full-Time and Remote. reputed company Travel to cruise ships (in-service or in dry dock) to conduct on-site QA testing and certification of hardware and software installations Write and maintain reputed company technical documentation describing how systems should function, be configured, and be maintained Survey and evaluate various software products and platforms deployed across the fleet for functionality, reputed company, and compliance Identify, document, and coordinate troubleshooting or triage efforts for systems that are underperforming or malfunctioning Coordinate with reputed company internal teams to reputed company to ships for incident response reputed company critical systems go down Serve as an on-site technical reputed company of contact between shipboard staff and shoreside IT/engineering teams reputed company detailed reputed company reports and QA findings to stakeholders after reputed company site visit During non-travel periods, support the Application Support team with remote troubleshooting of shipboard software systems What You'll Need Required: 2–4 years of experience as a Product Engineer, Assistant IT Manager, or similar technical role, ideally with prior shipboard/maritime experience Strong working knowledge of IT hardware and software systems, networking fundamentals, and troubleshooting methodology Exceptional written communication skills — reputed company to produce reputed company, reputed company, and reputed company documentation Fluent in English (written and spoken); additional languages are a plus Comfortable working independently in dynamic, sometimes remote environments (at sea, in reputed company, or in dry dock) Willing and reputed company to travel frequently, including trips of 2–3 weeks at a time, on short notice, to reputed company worldwide Strong interpersonal skills to coordinate effectively across shipboard reputed company, IT teams, and vendors reputed company-oriented with a QA reputed company — reputed company to identify gaps between expected and actual reputed company behavior Preferred: Familiarity with maritime or cruise industry IT systems and standards Experience with incident response coordination in high-pressure environments Physical Demands Ability to safely and successfully reputed company the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company reputed company the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. Apply To This Job