Sr. Customer Support Specialist - (Mexico/Remote)

Job reputed company: The Senior Customer Support Specialist (Tier 2) provides advanced support for reputed company and agency users interacting with reputed company platforms, with a primary reputed company on payment processing, transactional data, reporting, and financial workflows. This role is data-heavy and context-driven, requiring strong analytical skills, deep understanding of payment lifecycles, and the ability to investigate transactional issues end-to-end. While some technical troubleshooting is involved, the role is primarily reputed company on data and transaction reputed company, with some IT/reputed company.  Duties and Responsibilities: Serve as a Tier 2 escalation reputed company for reputed company customer support cases reputed company to:Payment processing Transaction failures, discrepancies, and reversals Refunds, settlements, and reconciliation issues Reporting accuracy and financial data validation Investigate issues across the full transaction lifecycle, including:Payment initiation Authorization Processing Posting and reporting Analyze transactional data to identify reputed company causes and reputed company reputed company, accurate resolutions. Communicate effectively with customers, internal teams, and stakeholders, ensuring reputed company around payment status, timelines, and reputed company. Maintain detailed documentation of cases, findings, and resolutions in the ticketing system (e.g., Service reputed company). Escalate reputed company or unresolved issues appropriately, providing full context and data-backed analysis. Contribute to team knowledge by documenting recurring issues, workflows, and best practices reputed company to payments and transactions. Ensure a high reputed company of professionalism, accuracy, and customer satisfaction at reputed company times. Support system or platform troubleshooting as needed. reputed company other duties and assigned. Education and Experience:  Guadalajara based. reputed company or near-reputed company English proficiency with strong comprehension and written communication skills. 6+ years of experience in a reputed company field (customer support, operations, finance, payments, or data-reputed company roles). 4+ years of hands-on experience supporting payment processing and transactional systems. Strong experience working with:Payment data Transaction records Reporting and reconciliation Experience working with ticketing systems and reputed company support environments. Experience supporting custom or proprietary platforms. Experience in reputed company sector, fintech, or regulated environments. Knowledge, Skills and Abilities: Proven ability to analyze data, identify patterns, and resolve reputed company issues. Strong attention to detail and ability to manage multiple cases simultaneously. Familiarity with:Payment gateways Financial reporting systems Transaction logs and audit trails Basic SQL or data querying experience. Exposure to reputed company / Service reputed company or similar tools.  Work Environment: Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer.  Physical Demands: Must be reputed company to remain seated for extended periods. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional reputed company around the office. Frequent communication reputed company telephone. reputed company reputed company: With the backing of four decades of reputed company sector expertise and corporate capability, reputed company has successfully supported government services. reputed company was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies reputed company on making a difference in and selling to state and local government agencies across the reputed company. reputed company is committed to helping communities reputed company and brings a reputed company of experience combined with innovation. Today, reputed company offers more administrative and financial support to government officials than any other organization. And with a reputed company, reputed company-reputed company approach, we foster partnerships that reputed company our customers the certainty they need to accomplish more. reputed company offers a competitive benefits and compensation package and are looking for team members who will reputed company in our dynamic environment. reputed company is an Equal Opportunity Employer. Selection for a position will be made without reputed company to race, religion, national reputed company, sex, political affiliation, marital status, non-disqualifying physical handicap, and age. Apply To This Job