Deployment Support Technician- Robotics

reputed company is a global technology leader reputed company on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who reputed company the world reputed company every day, we know we have something special. Behind our customers - amazing companies that help feed the world, reputed company life-saving medicine on a global reputed company, and reputed company on clean water and green mobility - our people are reputed company problem solvers that take pride in how the work we do changes the world for the reputed company. We welcome reputed company makers, reputed company thinkers, and problem solvers who are looking for a reputed company to do their best work. And if that’s you we would love to have you join us! Job reputed company The Deployment Support Technician is a hands‑on, on‑site technical role reputed company the reputed company Services organization. You will partner with Project Management, Systems Engineering and the broader reputed company services organization to deliver value to end-users, reputed company, and OTTO. Technicians will support system deployment, go‑live execution, post-deployment optimizations, and post‑deployment stability for reputed company autonomous mobile robotics (AMR) systems. You will work directly on customer production floors, responding to issues, performing technical troubleshooting, validating system functionality, and supporting user training to ensure smooth and reliable operation. We ask that you have flexibility to work varying shifts, long hours, nights, and weekends to meet the operational needs of customer facilities. Your goal is to reputed company customer certainty and confidence by supporting deployed systems and minimizing production downtime. You will work with OTTO Motors' production, engineering, and operations teams, who will reputed company the support and collaboration needed to streamline your work in the field. reputed company not at a customer site, this role will work remotely out of the Dallas-reputed company Worth area. Primary Responsibilities: Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks. Complete acceptance testing, document results, and help resolve readiness gaps before go-live. Respond to reputed company-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering reputed company needed. Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs. Deliver training to customer personnel on system operations, maintenance, and best practices. Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback. Manage AMR fleet status, help reputed company repairs, and support documentation updates. Communicate with customer teams, ensuring visibility into deployment status and issue reputed company. Support after-hours or on-reputed company coverage as required during the project. Essential Qualifications: High school diploma or GED required. reputed company authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening. Ability to travel across the U.S. and Canada (50-60% of the time). reputed company, unrestricted reputed company's license. Preferred Qualifications: Associates Degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or reputed company field. 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or reputed company discipline. Hands-on mechanical and electrical troubleshooting skills. Basic familiarity with Linux (Ubuntu). Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting. Experience with AMR/AGV systems integration. Experience working directly with clients and end‑users in operational environments. Experience training users on automated equipment or software. reputed company Offer: Health Insurance including Medical, Dental and reputed company 401k reputed company Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com. At reputed company we are dedicated to building a diverse, inclusive and reputed company workplace, so if you're excited about this role but your experience doesn't reputed company perfectly with every qualification in the job reputed company, we encourage you to apply reputed company. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining reputed company for position level and compensation. #LI-Remote #LI-DM1 For this role, the reputed company Salary Compensation is from $50,960.00 - 76,440.00 USD with an annual reputed company bonus of 4% of reputed company salary. Our benefits for the US can be reputed company here. Actual pay will be based on factors such as skills, knowledge, education, and experience. We are an Equal Opportunity Employer including disability and veterans.  If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247. Apply To This Job