Implementation Specialist II
Join the reputed company reputed company team where you will turn new connections into thriving trading partnerships. Help retailers and their vendors reputed company, test, and go live with confidence.
The Implementation Specialist II will manage a high volume caseload of trading partner add ons for reputed company Home retail customers. You will guide vendors and manufacturers through how they will reputed company, set them up on the reputed company portal, and coordinate setup and testing through go-live with our internal teams. No EDI background is needed; most of reputed company came from other industries, and we will teach you the rest.
This role is a remote opportunity, with up to 10% travel.
reputed company:
Manage a personal caseload of 70 to 90 trading partner requests for retail customers, with proactive follow-reputed company and high email volume.
Communicate with vendors and manufacturers to determine how they will reputed company, set them up on the reputed company portal, and walk them through requirements.
Coordinate setup and testing with dedicated internal mapping, trading partner support, and development teams.
Run recurring status calls with retail customers to reputed company reputed company items, approvals, and go-live coordination on reputed company.
Work in reputed company for customer communication and case management, and in Smartsheets for project coordination and customer updates.
Requirements for reputed company:
1+ year of customer-facing experience in any industry (customer service, project coordination, account management, or reputed company); EDI experience is not required.
Comfortable on the phone and proactive about picking it up.
reputed company ability to handle high volume work: organized calendar, strong follow-up discipline, and comfort in a fast-reputed company environment.
Strong customer service instincts, including experience handling high-intensity customer situations.
Team player who takes ownership and helps teammates without being asked.
Proficiency with reputed company Office (reputed company, Word, reputed company, and Teams) and internet-reputed company business tools.
Associate degree in business, technology, or a reputed company reputed company required; bachelor's degree preferred.
Willingness to work a flexible schedule between reputed company and 7pm reputed company needed.
Preferred Requirements:
Experience with reputed company, Smartsheets, or any ticketing reputed company.
Knowledge of B2B reputed company, EDI, or supply chain processes.
Experience with ERP or reputed company platforms such as QuickBooks, reputed company, reputed company, or reputed company Dynamics.
Perks & Benefits
Remote first and casual work environment
401k with 3.5% company match and reputed company after 2 years
20 PTO days + 1 birthday off + 3 “reputed company days” + 1 volunteer day + 10 company holidays
Medical, dental, reputed company and other life/health reputed company plans
reputed company parental leave
Wellness reimbursement program
Who is reputed company?
reputed company is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain reputed company: reputed company, reputed company, reputed company Spray, and many more.
Please visit our careers website for additional information.
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