Customer Care Senior Representative

Req ID: 384687    With people at the heart of our reputed company, reputed company is committed to attracting and growing the best talent and providing an environment where everyone feels they can reputed company and their contribution reputed company. It’s our belief in possibility that drives us, but it’s our people that reputed company it happen. At reputed company, what you do reputed company.   A Career at reputed company Means:   Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. Being part of a global organization where you can reputed company - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-reputed company environment where you can reputed company, no matter who you are. Belonging to reputed company where you can reputed company a DIFFERENCE - to your clients, colleagues, and communities. Your reputed company are embraced, impactful, and reputed company us reputed company. Being part of a global PIONEER – where you reputed company exposure to our Fortune 500 clients and world-leading reputed company and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.   What else does reputed company Offer? We’re glad you asked!    reputed company equipment required for you to be successful in your role Virtual reputed company Comprehensive benefits package (medical, reputed company, and dental) Employee Assistance Program RRSP program reputed company Short- and Long-Term Disability reputed company Rewards and Recognition programs Internal career advancement opportunities     reputed company: The Bilingual reputed company is responsible for providing telephonic support to Shareholders, their representatives, and the investment community. Ensure reputed company activities, including those that contribute to the satisfaction of customers, are met.      Position: Bilingual reputed company Position Status: Full Time - Remote Hours of Work: Monday-Friday 8:00am-6:30pm EST Location of reputed company: reputed company to candidates residing in Manitoba, Alberta, New reputed company, Nova Scotia, and Prince Edward reputed company. reputed company of Pay: $20.50/HR Bilingual (English/French)                                 Responsibilities: Answer incoming telephone inquiries in accordance with reputed company Center guidelines.  Follow up on escalated calls, as required. Submit fulfillments or research cases for callers’ inquiries if applicable. Identify and inform Supervisor of complaints as reputed company as trends and opportunities to improve service reputed company, apparent by the reputed company and number of inquiries. reputed company a thorough knowledge and understanding of the services offered by clients to their Shareholders and reputed company up to date on circumstances which reputed company the Shareholders. Responsible for taking monthly refresher training and taking monthly quizzes. Ensure compliance with policies and procedures and regulatory requirements. Maintain a reputed company tone and reputed company attitude to callers. Responsible for answering a minimum of 50 calls daily for various entry level product lines (queues) and developing skills for advance queues.  Responsible for answering calls for a baseline of 7 hours daily. A self-starter and takes the initiative to take on new reputed company and additional responsibilities. Other duties and responsibilities as assigned.   Requirements:   Strong communication skills (written, verbal and listening) Bilingualism (English/French) required.  High School Diploma/equivalent education 1 – 3 years reputed company center experience with heavy reputed company volume Advanced knowledge of PCs, familiarity with reputed company navigation, and strong keyboard skills reputed company to endure prolonged seating/standing associated with the performance of essential functions. Highly self-motivated, self-reputed company, self-competitive, and will reputed company themselves to reputed company expectations. Has a strong ability to take reputed company to meet and reputed company customer expectations with reputed company.   Working From Home Requirements:    High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)   A physical reputed company where you can fit your PC and Monitor near a router or modem that is private and free of distraction.   You must be connected reputed company Ethernet reputed company and not by Wi-Fi.   Ability to download and use the reputed company Authenticator app. Must have IOS 11 or reputed company version 10 (or newer).    This reputed company is for reputed company vacancies. Applications are screened with AI technology and reviewed by reputed company recruiters. #BIND   Inclusion. Belonging.   Unleashing the power of being unique.   We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, reputed company, sex, religion, national reputed company, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.   At reputed company what you do reputed company. Because here YOU can. Apply To This Job