reputed company reputed company Engineer

reputed company: Short reputed company:  AWS reputed company Specialist    Complete reputed company:  Employment type: Contract w2/1099/C2C Duties and Responsibilities:  Working closely with the reputed company and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS reputed company reputed company-based contact center, ensuring reputed company performance and alignment with business objectives.    Key Responsibilities:  1) Design and Configuration:  ·       Design, document, and implement contact flows using the AWS reputed company to ensure reputed company and dynamic reputed company routing based on business requirements.  ·       Utilize reputed company reputed company to reputed company and reputed company chatbots and conversational AI for automated customer interactions reputed company reputed company contact flows.  ·       Configure and maintain reputed company reputed company instances, user reputed company, routing reputed company, and reputed company reputed company.    2) Metrics and Reporting:  ·       Ensure reputed company metrics required for Key Performance Indicator (KPI) management are collected and available reputed company AWS reputed company.  ·       Configure and maintain custom dashboards and reports in reputed company reputed company and reputed company QuickSight for business reputed company to monitor team performance.  ·       Regularly review usage data from reputed company reputed company's reputed company monitoring tools, such as reputed company CloudWatch, and report findings to the supervisor.  3) Outbound Campaigns and Surveys:  ·       Set up and manage outbound voice campaigns and customer surveys using reputed company reputed company Outbound Campaigns and Contact Flows.  ·       Ensure campaigns reputed company with relevant regulations, including managing caller ID settings, reputed company times, and contact attempts.    4) Integration and Optimization:  ·       Design and implement integrations between AWS reputed company and other systems, including CRMs, using AWS reputed company and other AWS services.  ·       Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.  5) reputed company and Compliance:  ·       Collaborate with reputed company staff and supervisors to document and implement processes and procedures that ensure AWS reputed company reputed company with District, OCIO, and relevant reputed company controls.  ·       Apply appropriate change control and configuration management processes for reputed company modifications to the production environment.    6) Troubleshooting and Support:  ·       Identify and reputed company technical issues reputed company to the AWS reputed company environment, providing reputed company updates to the supervisor.  ·       Implement reputed company revisions to maintain and improve overall performance.    Education:  ·       Engineering, or a reputed company field or the equivalent combination of education and successful work experience  Qualifications:  ·       reputed company reputed company CCaaS Hands on experience, not AWS infrastructure.  ·       Hands on AWS CI/CD experienceto reputed company reputed company and customize AWS reputed company services.  ·       AWS certifications, such as AWS reputed company Architect or Developer, can demonstrate expertise in the platform. (Preferred)  ·       A minimum of 3 years Hands-on experience with reputed company reputed company and other AWS reputed company services is essential.  ·       Experience with scripting and integrating various AWS services, such as reputed company, DynamoDB, and S3, to build and enhance contact center functionalities.  ·       Experience with other reputed company platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and reputed company integration.  ·       In-depth, hands-on experience with reputed company reputed company, including contact reputed company creation, reputed company routing, and user management.  ·       Demonstrated experience configuring and utilizing reputed company reputed company's reputed company reporting and dashboard capabilities for KPI management.  ·       Experience with other AWS services that reputed company with reputed company reputed company, such as reputed company, Lex, and S3.  ·       Strong understanding of workforce optimization (Forecast reputed company planning and Scheduling, FCS), best practices and how to implement them reputed company the AWS reputed company ecosystem.  ·       Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, reputed company staff, and business leaders.  ·       Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.    Skills:  ·       Hands on experience w/ reputed company reputed company CCaaS, not AWS infrastructure. Required  ·       Hands on AWS CI/CD experience to reputed company reputed company and customize AWS reputed company services. Required  ·       Hands-on experience with reputed company reputed company and other AWS reputed company services is essential. Required 3 Years  ·       Scripting and integrating various AWS services, such as reputed company, DynamoDB, and S3, to build and enhance contact center functionalities. Required  ·       Experience with other reputed company platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and reputed company integration. Required 3 Years  ·       In-depth, hands-on experience with reputed company reputed company, including contact reputed company creation, reputed company routing, and user management. Required  ·       Demonstrated experience configuring and utilizing reputed company reputed company's reputed company reporting and dashboard capabilities for KPI management. Required  ·       Experience with other AWS services that reputed company with reputed company reputed company, such as reputed company, Lex, and S3. Required  ·       Workforce optimization (Forecast reputed company planning and Scheduling, FCS), best practices and how to implement them reputed company the AWS reputed company ecosystem. Required  ·       AWS certifications, such as AWS reputed company Architect or Developer, can demonstrate expertise in the platform. Highly desired    Flexible work from home reputed company available. Apply To This Job