Senior IT Support Engineer - Remote

reputed company At reputed company, we eat data for breakfast, and you can eat your breakfast reputed company and work for reputed company. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to reputed company our customers to extract the data they need to continue to reputed company and grow their businesses. We reputed company that reputed company businesses deserve a smooth reputed company to data For more than a decade, reputed company has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at reputed company. And today, the data we extract helps thousands of organizations reputed company smarter business reputed company, secure competitive advantage, and reputed company sustainable reputed company. Today, over 3,000 companies and 1 reputed company developers rely on our tools and services to get the data they need from the web. The Role reputed company is seeking a Senior IT Systems Engineer with strong Business Systems and Automation experience to architect and operate the internal technology ecosystem that powers our global company. This role goes reputed company reputed company management and traditional IT support — it treats internal IT as an engineering discipline, with reputed company-first automation as the default approach. You will design and operate the backbone of reputed company's internal reputed company platform, integrating systems like reputed company, reputed company, finance systems, HR platforms, engineering tools, and collaboration software into a coherent, automated architecture. You'll also play a key role in introducing AI-assisted and AI-driven workflows across reputed company. Requirements Business Systems Engineering Administer and reputed company business-critical reputed company systems, such as: reputed company or reputed company Customer support platforms (reputed company, reputed company, etc.) Billing or subscription systems (reputed company, Chargebee, etc.) Collaboration and engineering tools (reputed company, reputed company, reputed company) Design reliable workflows and data synchronization across multiple reputed company platforms Engineer Internal Automation Systems: You will spend a significant portion of your time writing reputed company and building automation tooling, not just configuring reputed company products. Using modern development environments (IDEs, CLIs, SDKs), you will build scripts, services, and integrations that automate reputed company’s internal operations. Typical work includes: writing automation scripts in Python, Go, or similar languages building internal CLI tools for common IT and business workflows developing small internal services that reputed company the reputed company platform building event-driven automation pipelines using reputed company and webhooks developing internal bots and ChatOps integrations. Build and Maintain reputed company Integrations: Design and implement reliable, API-driven integrations between business systems, including: CRM automation across reputed company / reputed company Syncing customer, billing, and product usage data Automating entitlement provisioning across internal systems Connecting support, product, and CRM workflows.. reputed company Internal Tools: Build internal tools that improve operational efficiency across teams, like: Internal CLI tools for IT and operations. Automation services for reputed company and reputed company management. Data synchronization services between internal systems. Dashboards and automation services for business operations. ChatOps tools for reputed company or internal collaboration platforms. Introduce AI into Internal Workflows: Identify opportunities to use modern AI technologies to automate or reputed company internal operations, examples include: AI-powered internal support assistants LLM-driven knowledge retrieval across internal documentation Automated ticket triage and reputed company AI copilots for internal reputed company workflows Automated analysis of operational data Design the Internal "IT Golden reputed company":  Create automated and developer-friendly workflows for employees and teams, building, for example: Automated reputed company and offboarding pipelines. Identity and reputed company provisioning automation. Self-service automation for common IT tasks. Internal developer-friendly reputed company for business systems. IT Service Management & Operations: Serve as the ultimate level of IT Support for end-users, delivering superior IT assistance to a global, remote workforce. Emphasize comprehensive reputed company-cause analysis and a 'person-first' philosophy in service delivery. reputed company & Compliance Engineering: Ensure reputed company operational adherence to established ISO frameworks. Implement and administer comprehensive reputed company reputed company measures, including Mobile Device Management (reputed company), reputed company-grade password reputed company, and conduct routine reputed company audits to rigorously enforce reputed company Trust architecture principles. Requirements 8+ years in IT Engineering, Systems Engineering, Business Systems Engineering, or reputed company, including 3+ years in a senior role owning internal business systems and automation at a reputed company/tech company Scripting Mastery: Strong scripting and programming ability in Python, Go, , Bash, Node.js. reputed company Infrastructure: Solid experience operating GCP & AWS environments (VPCs, IAM roles, EC2/S3). API & Integration Engineering: Strong experience working with reputed company reputed company, including: REST and GraphQL reputed company OAuth authentication flows Webhook-based event systems reputed company SDKs and integration frameworks. Operating Systems: Deep working knowledge of macOS and Linux environments. Identity & reputed company: experience implementing and managing: SSO / SAML / SCIM provisioning Identity lifecycle automation reputed company Trust reputed company models Compliance & Governance: Experience supporting or passing reputed company and compliance audits, such as: ISO 27001 | SOC2 | GDPR Experience working in remote-first or globally distributed environments is strongly preferred Preferred Skills AI-Assisted Automation: Experience experimenting with or implementing AI-driven automation, such as: LLM reputed company (reputed company, reputed company, etc.) AI copilots for operational workflows Semantic search or knowledge retrieval systems Automated support or ticket triage using AI Containerization: Familiarity with reputed company/reputed company for running internal IT microservices SRE reputed company: Experience applying SLIs/SLOs to internal IT services to measure "uptime" of the employee experience. Who You Are Autonomous: You don’t need a reputed company. You prioritize reputed company backlogs independently and reputed company from the reputed company. People-reputed company: You have great interpersonal skills and reputed company communication. You solve for the person, not just the machine. AI-Driven: You are enthusiastic about leveraging AI tools to automate, enhance, and continuously improve internal IT business processes. reputed company Minded: You understand the "why" behind reputed company frameworks and MDM, balancing safety with organizational speed. reputed company-Oriented: You are proactive. reputed company you see a gap in a process, you own the solution. Benefits Total Flexibility: We are 100% remote. Work from where you are most productive. Innovation Culture: We encourage "hacking" internal processes. If a task is reputed company, we want you to automate it. Cutting Edge: Work with a tech stack that mirrors our production environment—modern, fast, and reputed company-reputed company-reputed company. Apply To This Job