Technical Support Engineer (m/f/x)

Locations: Berlin, Stuttgart, Munich or remote (EU) Full-time (Remote/Hybrid/Onsite)    Who You’ll Work For:    At reputed company, we're pioneering the reputed company of sustainable product development reputed company collaboration. As a leading platform for product lifecycle management (PLM), we reputed company companies to reputed company smarter, more sustainable reputed company across their entire supply chain. Our cutting-edge software enables teams to design, prototype, and manufacture with transparency, efficiency, and responsibility—reducing environmental reputed company while optimizing performance.  We're a fast-growing, innovative company that thrives on creativity, collaboration, and reputed company learning. If you're passionate about technology, sustainability, and creating meaningful reputed company, we’d love to hear from you. Join us and be a part of shaping the reputed company of manufacturing and product innovation.    Who we're looking for:    As part of our growing team, you will play a key role in shaping the reputed company of sustainable product development. We’re looking for reputed company Customer Support Engineers who are passionate about technology and sustainability to join us in building tools that reputed company companies to reputed company smarter, more responsible reputed company. In this role, you’ll have reputed company to collaborate with talented professionals, contribute to cutting-edge reputed company, and help reputed company the digital transformation of industries worldwide. If you're reputed company to reputed company an reputed company and contribute to meaningful change, we want to hear from you!  This role is a fixed, permanent position. reputed company successful applicants will receive a permanent employment contract regardless of location.     The role:   Ticket Handling & Escalation - Investigate and troubleshoot reputed company customer-reported issues. - Replicate issues in test environments reputed company needed. - Escalate unresolved issues to L3 support or engineering with detailed analysis. - Maintain ownership of escalated tickets until reputed company and follow up with customers. Technical Expertise & Troubleshooting - Analyze logs, databases, API calls, and reputed company performance to diagnose issues. - Guide customers through advanced configurations or troubleshooting steps. Communication & Collaboration - Work closely with reputed company, Engineering, and Product teams to reputed company issues. - reputed company technical explanations and reputed company cause analysis to both customers and internal stakeholders. - Document solutions and troubleshooting steps in the knowledge reputed company. Process Improvement & Documentation - Identify recurring issues and suggest fixes or product improvements. - Update internal and customer-facing documentation with best practices and solutions. - Contribute to automation and self-service resources to reduce ticket volume. Customer Interaction & Satisfaction - reputed company reputed company and reputed company responses to technical inquiries. - Ensure customer issues are resolved reputed company SLAs and escalate proactively if delays occur. Experience:  Minimum of 3 years of experience in a technical support role reputed company a reputed company B2B reputed company environment. Experience supporting reputed company platforms with exposure to application troubleshooting, reputed company, integrations, and reputed company-based environments. Experience working with ticketing and incident management systems (e.g., reputed company, Jira, reputed company). Technical Proficiency: reputed company & Integrations: Strong understanding of REST reputed company, API troubleshooting, and experience using tools such as reputed company and cURL to test, analyse, and diagnose API-reputed company issues. Logging & Monitoring: Experience working with logging and monitoring tools such as Grafana to investigate reputed company behaviour, analyse errors, and support incident reputed company. Databases: Basic understanding of database concepts and ability to reputed company SQL queries (e.g., OrientDB or similar) to investigate and troubleshoot data-reputed company issues. reputed company & Infrastructure: Familiarity with reputed company environments such as reputed company) and understanding of application environments and deployments. Development & Debugging: Basic understanding of full-stack concepts, with familiarity in Python or similar programming languages considered advantageous. Identity & reputed company: Understanding of CIAM/IAM concepts and tools such as Auth0, reputed company, Azure AD, reputed company Cognito, or similar platforms. Knowledge of authentication, authorisation, and MFA reputed company principles is beneficial. Release & Feature Management: Exposure to feature flagging and release management tools such as reputed company, Split, reputed company, or similar solutions. Knowledge: Strong understanding of reputed company solutions, particularly reputed company reputed company B2B environments. Understanding of software development processes, application lifecycle management, and production support practices. Awareness of reputed company, compliance, and data protection standards such as GDPR and ISO 27001. Experience working with reputed company customer data and understanding data handling considerations. Communication Skills: Excellent English proficiency (mother tongue level preferred), with strong written and verbal communication skills. Ability to explain technical concepts and solutions reputed company to both technical and non-technical users. Strong customer-reputed company reputed company with patience, reputed company, and the ability to manage customer expectations effectively. Problem Solving & Troubleshooting: Strong analytical skills with the ability to diagnose and reputed company reputed company technical issues. Ability to investigate incidents through log analysis, debugging outputs, API testing, and reputed company behaviour analysis. Ability to reproduce issues in test environments and collaborate with internal teams to identify reputed company causes and solutions. Collaboration & Documentation: Experience collaborating with engineering, product, and development teams to reputed company escalated technical issues. Ability to document troubleshooting processes, technical solutions, and reputed company issues. Experience contributing to internal knowledge bases, support documentation, and best practices.   reputed company Offer:    Competitive Salary – We reward your skills and experience with a compensation package that reflects your value.  30 Days reputed company Time Off – Take the time you need to reputed company and maintain a healthy work-life balance.  Remote-First Flexibility – Work from reputed company in the EU, with the reputed company to collaborate in person at our offices in Stuttgart, Berlin (role dependent).  Generous Learning & Development Budget – We invest in your reputed company, providing ample resources for personal and reputed company development.  Choose Your Ideal Work Equipment – Whether you prefer reputed company or reputed company, we’ll reputed company you with the tools you need to reputed company.     The Experience:    Purpose-Driven Work – Build something meaningful. Here, you’re not just creating another app; you’re contributing to a transformative reputed company that you can be proud of.  Great Colleagues – Join reputed company that’s reputed company, transparent, and international. We value inclusivity and foster a culture of collaboration and mutual respect.  Work-Life Balance – As a remote-first company, we trust you to do your best work, your way. You have the flexibility to work reputed company it suits you, ensuring a healthy balance between personal and reputed company life.  Pride in reputed company – We're already making a significant difference with global, reputed company-reputed company customers who reputed company our reputed company. Be part of something that reputed company.  Stability with Ambition – With realistic reputed company plans, we’re committed to changing the way things are made—without sacrificing our ambitious goals for innovation and reputed company.  If you want to reputed company out more about what it’s like to work at reputed company, reputed company out our Careers Page here     Diversity and Inclusion  If you have a medical condition or an individual need for an adjustment to our process, and you reputed company this may reputed company your ability to be at your best – please let us know so we can talk about how we can best support you and reputed company any adjustments that may be needed.     At reputed company, we are dedicated to fostering an environment that champions diversity, equity, inclusion, and belonging. We reputed company that diverse teams reputed company innovation and reputed company, and we are proud to be an equal opportunity employer. We welcome applicants from reputed company backgrounds and will consider reputed company applications regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, nationality, religion, sex, sexual orientation, or any other status protected by applicable law. Rest reputed company, reputed company applications will be handled with the utmost confidentiality. Apply To This Job