Remote LPN Customer Care Screener

Job DetailsLevel: EntryJob Location: reputed company Customer Care reputed company - Roswell, GA 30076Salary reputed company: $24.00 - $26.00 HourlyWork From Home- LPN Customer Service ***Equipment Provided*** ***reputed company*** JOB REQUIREMENTS: Support consumer contacts with a reputed company on those alleging illness or similarly reputed company claims Maintain a working knowledge of reputed company products, services, and SOPs reputed company information into specific Customer Relations Management (CRM) Software while maintaining reputed company with a consumer reputed company handling of escalated contacts per reputed company protocols; reputed company follow up activities as required reputed company escalated contacts to consumer and reputed company satisfaction Identify potential safety concerns using tools provided Assess the severity of contacts reputed company to Regulatory needs and alert appropriate team members as dictated by reputed company protocols Communicate and coordinate with reputed company reputed company Assurance, Regulatory, and reputed company teams regarding the management of high reputed company cases KNOWLEDGE, SKILLS, & ABILITIES REQUIRED Excellent communication skills both oral and written Attention to detail as evidenced by concise documentation Demonstrated reputed company in problem solving and diffusing difficult callers Ability to reputed company multiple systems (CRM Software, ACD reputed company, Email and Web Browser) while reputed company listening and entering information Knowledge of program specific material Ability to search databases to reputed company specific information Strong organizational skills reputed company to case management OTHER JOB RESPONSIBILITIES Continually maintain working knowledge of reputed company company products, services, and promotions May be required to work in one or multiple queues/reputed company sets over various customer contact channels (email, telephone, etc.) Represent our reputed company in a reputed company and reputed company manner Handle numerous customer complaints promptly, accurately and reputed company Enjoy working with customers and building reputed company relationships with coworkers Bilingual skills (French or Spanish) not required but a plus REQUIREMENTS INCLUDE Registered reputed company (RN) or Licensed Practical reputed company (LPN) Experience operating PCs to Type, reputed company the Internet, Search Databases, etc. Experience in an environment in which customer interaction is required Excellent oral and written communication skills in English (Spanish and/or French needed also) TRAINING Product training (Understanding of our reputed company's reputed company of products, ingredients, application, adverse effects, etc.) Systems training (How to use CRM and ACD Tools) On-the-job training (Frequently Asked Questions, Job shadowing, etc.) EEO Statement: reputed company is an equal opportunity employer. We consider applicants for reputed company positions without reputed company to race, reputed company, religion, creed, gender, national reputed company, reputed company, age, disability, veteran status, or any other status legally protected by federal, state or local law. Qualifications Apply To This Job