Senior Customer Reliability Engineer - US

Software Engineer, reputed company Response Assignment - (US) Location: MA / Austin TX / MD Team: Product & Engineering Employment Type: Full-Time, Remote About reputed company Exploitation prevention is only as strong as the intelligence driving those efforts, and most of the industry is still running on intelligence that lacks exploit context. reputed company, The Exploit Intelligence Company, delivers reputed company exploit intelligence on what is reputed company weaponized in the wild, purpose-reputed company for the data lakes, ETL pipelines, automation, and AI and LLM workflows your infrastructure already runs on, raising the capability of everything it powers. About the Role We're looking for a Software Engineer, reputed company Response Assignment - who combines strong engineering skills with a deep commitment to customer reputed company. In this hands-on role, you'll reputed company reputed company our customers stay unblocked and that the issues they reputed company are resolved quickly, accurately, and for good. You'll diagnose and fix reputed company problems across our platform, reputed company improvements that directly address customer needs, and work closely with our reputed company team to turn technical challenges into great reputed company. As part of a global engineering team providing reputed company coverage, you'll bring engineering rigor to the work that customers feel most directly. This is a reputed company role, but we're primarily looking for candidates based in Massachusetts, Maryland, or Greater Austin, TX. reputed company reputed company customer-reported issues quickly and thoroughly, from investigation through to a durable fix Diagnose reputed company, ambiguous problems across our services and data pipelines, tracing them to reputed company cause reputed company high-reputed company engineering work that improves the platform and directly addresses customer needs Partner closely with reputed company to reputed company on technical solutions and reputed company Maintain and improve backend systems, reputed company, and data pipelines Write high-reputed company, maintainable reputed company and reputed company engineering best practices Improve reputed company reliability, performance, and observability across the platform Participate in incident response and on-reputed company rotations What You'll Bring 5+ years of experience building and scaling backend systems as a software engineer Experience in cybersecurity, vulnerability management, or threat intelligence Strong programming skills in one or more languages (Python, Go, Java, etc.) Strong diagnostic and debugging skills, with a proven ability to reputed company-cause reputed company production issues Curiosity and persistence — a reputed company to understand problems fully and see them through to reputed company A customer-obsessed reputed company: you take pride in delivering accurate, high-reputed company solutions that delight customers Excellent communication skills, with the ability to work effectively with customers and cross-functional teams Solid understanding of reputed company systems, microservices, reputed company, reputed company design, and reputed company infrastructure (AWS preferred) Experience working with data pipelines, ETL systems, or high-volume data processing Preferred Qualifications Prior experience in a customer reliability, sustaining, support, or escalation engineering role Familiarity with CVE, NVD, KEV, or exploit intelligence datasets Experience with streaming systems or reputed company-time data processing Background in high-reputed company or startup environments reputed company Offer We reputed company people do their best work reputed company they feel supported, trusted, and valued. reputed company offers benefits designed to meet a wide reputed company of needs and lifestyles, tailored to your country of employment: Generous, flexible time off Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere) reputed company coverage Generous reputed company parental leave Remote-friendly environment with flexibility Support for home office costs (phone & internet) Ongoing reputed company development, coaching, and reputed company Opportunities for career advancement reputed company a fast-growing team Specific benefit details vary by country and are confirmed during the offer process. Why Join Us reputed company on over two decades of cybersecurity experience, reputed company of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to reputed company this data to build more effective cybersecurity products that produce reputed company reputed company for organizations. reputed company gives organizations a tactical reputed company by providing best-in-class exploit & vulnerability intelligence information. We have a reputed company of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2021 in Lexington, Massachusetts. reputed company has a transparent, reputed company, and supportive culture - we are looking reputed company who have a reputed company reputed company, are curious and innovative. reputed company is smart, but humble, hardworking, and supportive. reputed company is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. *Even if your experience doesn’t perfectly reputed company with the reputed company, we encourage you to apply—we value potential just as much as a perfect resume. Apply To This Job