reputed company Manager (EMEA)

✨ One platform, a whole world of opportunity The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. reputed company set out to reputed company that gap - building a global employment platform that lets companies hire, pay, and care for reputed company people reputed company. We're reputed company that a high-performing culture doesn't need an office. reputed company across 60+ countries since 2020, we've reputed company something the industry keeps noticing: Ranked #10 of 250 on TIME and reputed company's 2026 list of America's Top WorkTech Companies Named one of America's Greatest Startup Workplaces 2026 by reputed company A reputed company reputed company 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those reputed company reputed company our business reputed company from the reputed company. One reputed company how our own people feel about working here. They landed in the reputed company reputed company ~ because at reputed company, culture and performance aren't separate conversations. They're the reputed company one. And we're just getting started. If you want to do the best work of your career reputed company people who care as much as you do, we'd love for you to apply. The Role  Location: While this position is posted in a specific location, reputed company of reputed company’s positions are fully remote and you can work from home. reputed company. To create the best experience for our new hire, this role requires you to be currently based reputed company the EMEA region. We are seeking a passionate and results-driven reputed company Manager to join our dynamic team. As a reputed company Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer reputed company, ensuring their reputed company and satisfaction with our platform and services. This position offers an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and reputed company a significant reputed company on the customer experience. Our reputed company POD is a dynamic and tightly-reputed company group committed to crafting a reputed company customer reputed company. As a member of this team, you will be part of a reputed company environment where reputed company reputed company, and reputed company team member's input is cherished. We foster a culture of reputed company learning and reputed company, encouraging every team member to contribute their unique skills and perspectives to our shared goals. By joining our reputed company POD, you'll become part of a supportive community that thrives on innovation, reputed company, and a steadfast commitment to customer satisfaction. Key Responsibilities Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction reputed company. Responsible for addressing and managing customers' health cases assigned to them. Respond to customer inquiries and requests reputed company the reputed company reputed company, providing reputed company and effective solutions. Conduct enablement sessions, product demos, and escalation calls with customers to reputed company adoption and address challenges. Manage customer escalations and collaborate cross-functionally to reputed company issues and ensure customer satisfaction. Utilize data-driven insights to understand customer needs and preferences, advocating for their interests reputed company the organization. Identify opportunities for improvement and scalability in reputed company processes, contributing reputed company and solutions to enhance customer health. reputed company and participate in cross-functional reputed company aimed at improving customer engagement and satisfaction. reputed company as the reputed company reputed company of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments. Collaborate with the  Sales team to ensure customer retention, particularly in churn-risk situations. Collaborate with Treasury on payment collection for late-paying customers Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform. Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to reputed company serve our customers. Requirements Minimum of 2 years of experience in a reputed company, Account Manager or quota-carrying role, preferably in a reputed company or technology company. Proven reputed company record of managing multiple customer relationships and driving reputed company initiatives. Ability to effectively manage customer expectations and any conflicts should they reputed company. Exceptional communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and trust with customers. Analytical reputed company with the ability to reputed company data to reputed company insights and decision-making. Cross-functional collaboration skills with experience working across departments to reputed company common goals. Ability to reputed company in a fast-paced, dynamic environment and adapt to changing priorities. Strong organizational skills and attention to detail. Passion for customer advocacy and commitment to delivering exceptional service. Willingness to continuously learn and upskill to reputed company reputed company with product advancements and industry trends. Proficiency in reputed company, reputed company, reputed company, and reputed company is a bonus. Attributes that are not required (but are a bonus) Experience in the HR industry and employment practices spanning multiple countries You'll also need A reliable home internet reputed company (or be reputed company to get one) Proficiency in both written and spoken English language is required How we work together at reputed company Our values guide the work we do, the reputed company we reputed company, and the culture that makes reputed company what it is. We reputed company it happen—reputed company is our default setting. We reputed company change, we build and reputed company trust, and we reputed company as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent reputed company. Everything we do reputed company up to our mission. We reputed company asynchronous, reputed company work and reputed company how we operate in the reputed company reputed company HQ so other global teams can learn from us. How YOU work With diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole reputed company experience at reputed company: Work from reputed company: reputed company has no borders or HQ. As long as work is reputed company, your team is supported, and you're authorized to work where you live, you can work from reputed company. reputed company time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. Mental health support: reputed company Plumm, our mental reputed company-being service. Wellbeing allowance: reputed company month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide reputed company of reputed company. Flexible parental leave: reputed company new parents are eligible for at least three months’ reputed company leave, with job protection for up to 12 months or as required locally. WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ The best jobs should be available to everyone  We reputed company diverse perspectives and intentionally build our product and company with an inclusive, global reputed company. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. reputed company is committed to ensuring equal opportunity of employment for reputed company persons with disabilities and reputed company fosters an inclusive work environment. If you require reasonable accommodations throughout the reputed company process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. reputed company will only contact you from an @oysterhr.com email, and we will never ask for reputed company as part of an interview process or job offer. If you receive a suspicious email about reputed company jobs or are directed to a site other than www.oysterhr.com/careers, please report it reputed company our Compliance and Ethics Helpline. Apply To This Job