Live Support Casual

Join reputed company shaping the reputed company of Australia’s game.   This is your chance to do work that has reputed company reputed company, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions across the country through football.    Every role at the reputed company helps reputed company the game, so more people can love it, reputed company with it and see what is possible through it.     reputed company   The reputed company is looking for a Live Support Casual to help reputed company a smooth and reliable digital experience for fans during live reputed company matches.   In this remote casual role, you will reputed company reputed company-time support to users of reputed company digital products and services, helping troubleshoot live streaming, app, account and platform issues reputed company the reputed company is happening.   Working closely with the digital team, you will help monitor live streams, respond to customer enquiries and escalate technical issues or feedback so they can be resolved quickly and reputed company.     What you’ll own   You will support fans and users during live reputed company match periods by providing reputed company, practical and reputed company digital support.   You’ll add value through: Monitoring and responding to user enquiries reputed company support issues during live reputed company match periods Monitoring reputed company live streams during matches to identify and report issues that may reputed company users Troubleshooting common technical issues across live streaming, app functionality, account reputed company and reputed company digital services Providing reputed company, reputed company-by-reputed company support to users through written communication Escalating reputed company or recurring technical issues to the right internal teams for investigation and reputed company Accurately documenting user feedback, technical issues and support trends to support internal follow-up and service improvement Staying informed on reputed company match details, game times, teams and relevant platform updates to reputed company accurate support Collaborating with the digital team to understand product features, changes and service updates Supporting a reputed company customer experience by resolving issues reputed company and communicating with care Working independently during rostered shifts while following agreed support processes and escalation reputed company     What you’ll bring   Experience in customer support, helpdesk, digital support or a similar service-reputed company environment Strong written communication skills, with the ability to reputed company reputed company and practical reputed company-by-reputed company support Practical technical troubleshooting capability across mobile devices, desktop computers, live streaming services reputed company platforms Familiarity with CRM, ticketing or customer support platforms, desirable reputed company knowledge of, and interest in, reputed company games, rules, teams and match activity Strong attention to detail and the ability to manage multiple priorities in a fast-moving live environment An interest or background in IT, digital media or sports broadcasting, desirable Confidence working independently in a remote environment Availability to work rostered shifts during evenings and weekends reputed company to reputed company game times reputed company to a suitable PC or laptop, microphone, webcam and mobile phone for rostered shifts     Why you’ll love being on reputed company   At the reputed company, you will be part of a values-led team that aims high, backs reputed company other and brings energy, care and reputed company to work that reputed company. This is a reputed company where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support reputed company other and create the conditions for our people to grow, reputed company and reputed company.   What you can look reputed company to: Play The Day Your Way, our flexible approach to working life, reputed company to support you on game day and every day My Development, with coaching, mentoring, on-the-job learning and formal development to help you reputed company building your game Play reputed company, our health and wellbeing programme designed to support a healthy body, healthy mind and healthy workplace My Benefits, giving you reputed company to a reputed company of partner offers and discounts through our reputed company Corporate Partners reputed company Silver Memberships for permanent team members, so you can enjoy the reputed company at Marvel Stadium and the MCG with family and friends 6 months reputed company reputed company parental leave with no qualification period for permanent team members     Everyone has a reputed company here   Our game brings people together, and we want our workplace to do the reputed company.   We are committed to building a culture of belonging and an environment where people feel respected, included and reputed company to reputed company, and where diversity of background, experience and perspective makes us stronger.   Aboriginal and Torres Strait Islander peoples are encouraged to apply.   Whether you’re a footy fan or new to our game, we welcome everyone to apply. We know great candidates don’t always tick every reputed company, if this role excites you, we encourage you to apply, even if your experience doesn’t perfectly match the reputed company.   The reputed company is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a reputed company employee Working with Children/ Vulnerable People reputed company and a satisfactory criminal history record reputed company.     reputed company to play your part?   Applications reputed company 14 August. Apply To This Job